**“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”**At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.

PurposeThe role of Virtual Support Officer requires a tenacious, highly organised, motivating and innovative individual, able to work in a fast-paced target driven environment to support people with multiple barriers to move into sustainable employment. Our Virtual Support Officers are highly self-motivated individuals who provide flexible cover across a region to participant appointments in times of unexpected or planned absence.

With a positive can-do attitude, they are adept at brokering participant relationships immediately. They possess excellent interpersonal and organisational skills that enables them to build rapport quickly and achieve appointment actions with little preparation. Working on a payment by results contract it is essential Virtual Support Officers can work in a fast-paced targeted driven environment, where prioritisation of own workload and exceptional time management skills are demonstrated daily to ensure effective daily diary management, working to deadlines and achieving KPI expectations.

This role is perfect for individuals with proven experience of working in a sales based or highly target driven environment, whilst being people focussed and get real reward in empowering and creating positive change in our participants lives. It requires an individual to be highly flexible and adaptable to provider cover where required and ensure all records are updated.

EssentialYou will have:
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Minimum of 5 GSCEs (A to C) or equivalent qualifications
Experience in a target driven environment
Strong track record of successfully working to targets and KPIs
Experience in successfully managing and progressing clients or customers to meet their agreed goals and ambitions
Experience of working with external stakeholders in providing exceptional customer progression routes, working with employers or local authorities or health services or voluntary sector organisations

**Download The Job Description For Full Details.****Location:**Homeworking covering remote caseloads in Kent, Essex, East Anglia & Hertfordshire

Employee BenefitsAs well as helping to make a positive difference to the lives of young people, as an employee of Shaw Trust you will have access to the following benefits:
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25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
2 days paid volunteering leave each year
An enhanced pension scheme after 6 months
Life Assurance at 3 times your annual salary rate
Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network)
Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan

Our StrategyTo find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: https://www.shawtrust.org.uk/content/uploads/2020/09/Vision-2030-Strategic-Directive-5-9.pdf\
Join a diverse and inclusive organisationShaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

**In our most recent colleague survey “86% of our colleagues say we demonstrate a true commitment to equality, diversity and inclusion”.**In addition;
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We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme.
Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.

We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.

If you have accessibility requirements and/or would like further information about the role, please contact: [email protected]

**Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.****This role is subject to contract award.**ShawIND1