Privacy Policy

Welcome to Truemote!

Truemote values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By using the website, you are accepting the practices described in this privacy policy. Your use of the website is also subject to our terms and conditions. In this privacy policy, the words“website” refer to the Truemote website, “we”, “us”, “our” and “Truemote” refer to Truemote, and “you” and “user” refer to you, the user of the Truemote website.

This privacy policy may change from time to time. Your continued use of the website after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable national and international privacy and personal data protection regulations and, specifically, with the General Data Protection Regulation (GDPR - European regulation).

1. GENERAL INFORMATION

The personal data of users that are collected and processed through:

Will be under the responsibility and in charge of:

2. HOW DO YOU OBTAIN MY CONSENT?

By visiting the website, subscribing to our newsletter, contacting us through our contact details and providing us with personal information to contact you, you consent to our collection, storage and use of your information on the terms set forth in this privacy policy. You may withdraw your consent at any time by sending us your request through our contact information.

3. TYPES OF INFORMATION COLLECTED

The information we collect from our users helps us to continually improve the user experience on the website. These are the types of information we collect:

Information you provide to us. You provide information when you visit the website, subscribe to our newsletter, contact us through our contact information and provide us with personal information to contact you. As a result of those actions, you may provide us with the following information:

Truemote will not collect any personally identifiable information about you unless you provide it voluntarily.

Usage Data: As you browse our website, certain usage data is automatically collected. These include technical information such as the IP address of your device, the type and version of your browser, the specific pages you visit on our website, the date and time of your access, the amount of time you spend on those pages, and other diagnostically relevant data.

In the case of access via mobile devices, we also collect information specific to these devices. This may include, but is not limited to, the type of mobile device used, its unique identifier, the IP address of the device, the mobile operating system and the type of mobile browser, along with other identifiers and diagnostic data.

In addition, we collect information that your browser automatically provides each time you visit our website or access our website using a mobile device.

Analytics: To improve our services and better understand how users interact with our website, we use Plausible, a data analysis tool. Plausible allows us to collect anonymous information about visits to our website without using cookies or collecting personally identifiable information.

The information we collect includes, but is not limited to, the number of visitors, pages visited, duration of visits, and traffic sources. This information is used solely for statistical purposes and continuous improvement of our website. Plausible operates in accordance with the strictest privacy regulations, ensuring that your anonymity is maintained at all times.

By using Truemote, you consent to us collecting and analyzing this data anonymously through Plausible. If you have any questions or concerns about our data analysis policy, please contact us through the channels available on our website.

See Plausible’s privacy policy here:

Social Media: On our website, we provide you with a variety of links and tools that allow you to interact with various social networks. You are welcome to use these functions to share your information as you wish. However, we strongly recommend that you review the privacy and data protection policies of each of the social networks you use through our website to understand how they handle your personal information.

Contact information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any Truemote server and will be stored on the respective server of our email service.

4. HOW LONG WE KEEP YOUR DATA

Personal data provided by our users through our website will be retained for the time necessary to fulfill the legitimate purposes described in this policy in section 5 or until the user unsubscribes from our newsletter or requests deletion of their data. Truemote may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, Truemote may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.

5. HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES)

In general, we use the data we collect primarily to provide, maintain, protect and improve our website. We use the data collected through our website as described below:

6. HOW WE SHARE INFORMATION

Information about our users is an important part of our business, so information provided through our website will not be sold to third parties or shared with unauthorized third parties. We only share information about our users in the cases described below:

Third-Party Service Providers. We use third-party services to perform certain functions on our website. Some of these functions and services include: website creation and hosting (Cloudflare), CAPTCHA services (Cloudflare Turnstile), email delivery (Listmonk), search engine functions (Typesense) and website data tracking and analysis (Plausible).

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.

Hosting: Our website and assets are hosted by Cloudflare. When you use our website, the data required to load and operate the pages, including temporary files and other operationally essential elements, is managed and stored on Cloudflare’s infrastructure. This hosting allows us to ensure faster loading speeds and a secure experience for all our users. We do not store personally identifiable data on these servers.

See Cloudflare’s privacy policy here:

Newsletter: The Truemote newsletter is self-hosted at Listmonk, with Hetzner as hosting provider, located in Germany. By subscribing to the newsletter, users agree that their personal information, such as name and email address, will be processed and stored on these servers for the purpose of receiving updates and communications from Truemote. We are committed to protecting and respecting your privacy in accordance with applicable regulations.

For more information please consult the following link:

CAPTCHA: For subscription to our newsletter through our website, we implement Cloudflare Turnstile as a security measure to prevent automated access and ensure that subscribers are real users. When subscribing to our newsletter on the website, a CAPTCHA will be triggered and must be resolved to complete the process. This technology does not collect personally identifiable information, but simply verifies the authenticity of the user.

See Cloudflare’s privacy policy here:

Business Transfers. In the event Truemote creates, merges with, or is acquired by another entity, your information will likely be transferred. Truemote will send you an email or post a prominent notice on our website before your information becomes subject to another privacy policy.

Protection of Truemote and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of Truemote, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Anonymous Information. Truemote uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the website. We may also use aggregated anonymous information to provide information about the website to potential business partners and other unaffiliated entities. This information is not personally identifiable.

7. DATA BREACH NOTIFICATIONS

In the event of a security breach that compromises the confidentiality of the personal data of our users, Truemote undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our website. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.

8. INTERNATIONAL DATA TRANSFER

By using our website, you agree that your personal data may be transferred and processed outside the European Economic Area, where data protection legislation may differ. Truemote is committed to taking the necessary steps to ensure that your data is treated in accordance with applicable privacy protection rules and is adequately protected during any international transfer.

9. PROTECTION OF YOUR INFORMATION

We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognized security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Truemote strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorized third parties, unless we have your explicit consent or are required by law to do so.

10. PRIVACY RIGHTS

Users who provide information through our website, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:

Users or holders of personal data provided through the website may exercise these rights over their personal data at any time and without limitation, by sending their request through our contact details or contact form. We are committed to responding to all valid user requests within a reasonable time and free of charge, in accordance with the requirements set forth in applicable privacy and data protection laws.

11. PROTECTION OF CHILDREN’S ONLINE PRIVACY

We comply with the requirements of national and international data protection regulations regarding the protection of personal data of minors. We do not collect any information from children under the age of 13. If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information.

12. THIRD PARTIES

Except as expressly included in this privacy policy, this document only addresses the use and disclosure of information that Truemote collects from you. If you disclose your information to third parties, different rules may apply to their use or disclosure of the information you disclose to them. Truemote does not control the privacy policies of third parties, and you are subject to the privacy policies of such third parties where applicable. Truemote is not responsible for the privacy or security practices of third parties, including those linked to or from the website. Please refer to the privacy policies of any third-party websites or services you access through the website.

13. CHANGES TO PRIVACY POLICY

We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users and posted on the website. Your continued use of our website after such changes will signify your acceptance of the changes.

14. CONTACT INFORMATION

If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us using the contact information below:

Truemote - [email protected]