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Utility Coordinator | Name | LinkedIn

Full time

100% Remote

$5/hr

The Utility Coordinator is responsible for managing the transition and tracking of utilities for properties managed by Kingsland. This role ensures the seamless transfer of utilities during tenant move-ins and move-outs, while maintaining accurate records and ensuring timely payments. The Utility Coordinator will also spearhead a transition to a paperless billing system and serve as the primary point of contact for utility-related queries. This position involves a mix of administrative duties, data entry, and collaboration with other departments to streamline processes.

Key Responsibilities:

Utility Transfers:
Manage the transfer of utilities (electricity, gas, water, etc.) after tenant move-out and during new client onboarding.
Maintain accurate and up-to-date records of all utility transfers.
Reconcile utility transfer records to ensure all utilities are transferred correctly and bills are received by the appropriate party.
Enter all utility bills into the property management software to ensure timely payments.
Monitor and manage utility bill records, ensuring proper billing and timely processing.
Oversee a project to transition to a paperless billing system, working closely with administration to develop and implement the system for recording, monitoring, and paying bills online.
Research and dispute any discrepancies with utility providers, resolving billing issues promptly.
Client and Staff Support:
Serve as the primary point of contact for staff and clients regarding utility and payment inquiries.
Assist with data entry during client onboarding, ensuring all information is accurately recorded.
Enter payables for management company billbacks, including lumber store accounts and other credit card purchases.
Support other payables entry tasks during periods of high volume.
Administrative Support:
Assist or oversee other administrative projects as assigned by the Finance Coordinator or Administrative Assistant.
Collaborate with the Finance Coordinator and Administrative Assistant in weekly meetings to review ongoing projects, procedures, and recommend improvements to current processes.
Answer incoming phone calls and assist with general inquiries as needed.

Required Skills and Qualifications:

Proven experience in utility management or administrative roles in property management.
Strong organizational skills with the ability to manage multiple tasks and maintain accurate records.
Proficiency in property management software and Microsoft Office (Excel, Word).
Excellent communication skills, both verbal and written.
Ability to troubleshoot billing discrepancies and resolve issues with utility providers.
Strong attention to detail and a proactive approach to problem-solving.
Experience with transitioning systems to paperless formats is a plus.
Ability to work independently and as part of a team.

Preferred Qualifications:

Experience with property management systems or platforms is preferred.
Knowledge of utility transfer processes and relevant regulations.
Familiarity with payables and billing processes within a property management context.