Sr. Commercial Process Excellence Engineer (Remote)

Lead complex process discovery and redesign initiatives across the customer journey, from pre-sale through renewal. Conduct value stream mapping, data analysis, and scenario modeling to identify improvement opportunities. Design future-state architectures that balance efficiency, compliance, and customer experience. Partner with stakeholders to prioritize initiatives, define success metrics, and measure impact over time. Serve as an internal Lean Six Sigma Black Belt, coaching teams through structured problem-solving (DMAIC, Kaizen, etc.). Translate findings into actionable playbooks and executive presentations to inform decision-making. Act as a change to champion-building alignment, facilitating workshops, and helping teams adopt new ways of working. Lean Six Sigma Black Belt (or equivalent certification and experience). Strong analytical and visualization skills (e.g., Power BI, Minitab, Visio, Lucidchart, Excel, etc.). Exceptional communication, facilitation, and stakeholder management skills. Bachelor's degree in Industrial Engineering, Business, Operations Management, or related discipline. 7-10 years of experience in process improvement, operational excellence, or business transformation roles. Experience in a B2B healthcare technology or life sciences company. Familiarity with Salesforce, Conga, Gainsight, or similar commercial systems. Exposure to design thinking or customer journey mapping methodologies.