Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

**Position Overview

**The Business Analyst is a critical member of the Global Expansion team and reports to the Director IT, Global Expansion. Working in a dynamic, collaborative team environment, the successful candidate will support Insulet’s Commercial expansion with new products, new markets and new functions through business analysis and General IT support across the entire business entity. Specific functions of this role include business processes definition, analysis of business problems, analytics, propose/design/configure/implement technical solutions across multiple platforms including Salesforce.com CRM. This role will focus on projects and processes related to our International operations. The ideal candidate will have a demonstrated ability to comprehend business process and context, while also having adequate technical skills to assist with appropriate technical solutions. This is a fairly hands on role playing a key position in the global growth of Insulet over the next several years.

**Responsibilities

Person will primarily be responsible for commercial functions such as call center, product support, field sales, marketing automation and reporting
Perform business and systems analysis work; conduct requirements gathering/analysis via information gathering sessions with business users and technical staff. Develop supporting process flows
Analyze existing business process to recommend improvements or feasibility in new markets
Assist with the implementation of new Salesforce.com solutions such as Service Console, SF to SF data sync, or Wave Analytics.
Assist with plans for data procurement, territory management, reporting and general field sales CRM functionality
Responsible for providing data expertise and consulting related to commercial reporting and analytics.
Assist with development and maintenance of field reports/dashboards using either SFDC report builder, Wave or other BI tools available at Insulet
Create and maintain business requirement documentation which can include use cases, process flows, and system interface diagrams
Create functional design documentation based on business requirements
Communicate effectively with business users on the status of enhancements, projects and open production support tickets
Develop comprehensive test plans, coordinate test activities, Lead UAT exercises and/or help execute test components
Required Travel 10 - 25% of the year. Travel needs will vary throughout the year. Scheduling conflicts can be accommodated from time to time, but some travel will be required for this position.

**Education And Experience

At least 3 years of experience working in a Business Analyst position
At least 1 years of experience working on projects related to Commercial/Sales process improvement
Applicant is actively working with SFDC in current position or has done so in a recent position. Certification in SFDC administration and/or development a plus.
Applicant has worked in a business analyst role supporting commercial functions
Strong knowledge of Salesforce.com concepts including standard objects structure, workflows, reporting, general design concepts and overall approach of Salesforce.com as a CRM platform
BS in an IT-related discipline such as Computer Science or equivalent experience.
Proven ability to provide business analysis and system development/configuration deliverables related to process improvement
Experience supporting or working with a Commercial organization, preferably in the pharmaceutical, medical device, or any other regulatory controlled industry

**Skills/Competencies

Strong knowledge of Salesforce.com platform is required
Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously
Ability to work in a deadline focused, dynamic environment, consistently producing deliverables within agreed upon timelines
Excellent communication, influencing and negotiating skills are critical
Ability to analyze business processes, design process improvements, and train business users on the new processes
Excellent writing skills. Must have the ability to express strategy, technical knowledge, and processes in easily understood presentations
Positive, results driven, rational, logical, team player
Experience in the healthcare, pharma or medical device industry a plus

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired).

Salesforce Functional Analyst (Remote / Flexible)