VP, PAR OPS

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description

The Vice President (VP), PAR OPS is responsible for driving the growth and operational excellence of the PAR OPS product portfolio—including legacy Data Central, Delaget functionality, and PAR’s Unified Data Platform—as a scalable SaaS business. Reporting to the General Manager, Operator Cloud, this role leads product management, engineering, service delivery, customer support, customer success, knowledge operations, and project management.

The VP will develop actionable business strategies, own the full P&L, and optimize financial outcomes while ensuring a frictionless customer experience. This role partners cross-functionally with Marketing, Sales, Product, and Engineering to increase product visibility, streamline go-to-market execution, and deliver meaningful value to customers. Success will be measured by growth, quality (CSAT and operational KPIs), efficiency (LARR velocity, spend), and margin improvement.

Additionally, the VP will serve as a key driver of innovation and expansion—both organic and inorganic—in close partnership with the Corporate Development team. The ideal candidate will be a hands-on strategic leader with the ability to scale organizations, guide cross-functional initiatives, and mentor emerging leaders.

Position Location:

Remote USA

Reports To

General Manager, Operator Cloud

Requirements

What We’re Looking For:

  • Bachelor's degree required; MBA strongly preferred.
  • 10+ years of leadership experience, ideally within SaaS, customer experience, or operationally intensive organizations.
  • Proven success managing a full P&L and leading multi-disciplinary teams.
  • Expertise in go-to-market strategies, product/market fit, and customer experience design.
  • Track record of scaling organizations and driving efficiency while maintaining a high-performance culture.
  • Strong executive presence and ability to influence across all levels of the organization.
  • Experience working with and presenting to C-suite executives and key partners.
  • Familiarity with customer feedback loops and translating insights into business improvements.
  • Strategic thinker with a collaborative, inclusive approach to problem-solving.

Additional Skills

  • Deep empathy for customer challenges with a bias toward proactive problem-solving.
  • Highly analytical with a natural ability to uncover root causes and drive impact.
  • Fluent in change management and capable of leading organizational transformation.
  • Natural planner and coach with a focus on professional development and performance management.
  • Strong understanding of SaaS metrics, team capacity planning, and service delivery excellence.

Unleash your potential: What you will be doing and owning:

  • Own the PAR OPS business unit strategy, P&L, and cross-functional performance outcomes.
  • Drive Unified Data Platform delivery with clear ROI and go-to-market execution.
  • Collaborate with other business unit leaders and the Operator Cloud leadership to deliver a unified customer experience.
  • Serve as a Deal Team member for new deals and renewals, ensuring alignment with business goals.
  • Build strong external relationships with strategic customers and partners.
  • Translate vision into strategic initiatives and ensure execution through performance management.
  • Lead operational planning and resource management to support high-growth initiatives.
  • Build and retain a strong, inclusive team culture that thrives in a fast-paced environment.
  • Improve margin and operational efficiency across all service lines.
  • Partner with Product, Engineering, Sales, and Marketing to ensure long-term customer and business success.

Interview Process

  • Interview #1: Phone Screen with Talent Acquisition Team
  • Interview #2: Video interview with the Hiring Manager (via MS Teams)
  • Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Compensation Range: $200K - $270K