Company Description

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Role Description

This is a full-time remote role for a Trading Escalations Specialist. The Trading Escalations Specialist will handle escalation incidents, thoroughly investigate issues, and promptly resolve trading-related challenges to ensure customer satisfaction. The role involves analyzing data, collaborating with relevant teams, and providing support to optimize trading processes. Clear and effective communication will be critical for addressing inquiries and delivering exceptional service to clients.

Qualifications

Proficiency in Escalations Management and handling escalation processes
Strong Analytical Skills to identify and resolve complex trading issues
Experience in Customer Support and managing client relationships
Excellent Communication skills for conveying information clearly and efficiently
Strong problem-solving skills and attention to detail
Self-motivated with the ability to work independently in a fast-paced, remote environment
Previous experience in trading or financial services is a plus
Bachelor's degree in Business, Finance, or a related field is preferred