Company Description

Hotellab.io specializes in transforming hotel pricing strategies to boost profitability for its clients. We provide innovative revenue management solutions tailored for both large hotel chains and smaller boutique establishments. Our focus is on helping hotels maximize their revenue potential through data-driven strategies and dedicated support. Hotellab.io is committed to empowering hoteliers with the tools and expertise they need to thrive in a competitive market.

Role Description

This is a full-time remote role for a Technical Support Specialist. The Technical Support Specialist will handle customer inquiries, provide troubleshooting assistance, and offer solutions to technical issues. Responsibilities include supporting customers via various communication channels, ensuring customer satisfaction, and collaborating with internal teams to improve overall service quality. This role also involves analyzing technical issues to identify patterns and proactively address potential challenges.

Responsibilities:</p>

Daily monitoring of the hotellab system performance and data accuracy
Configuration and control of hotellab pricing algorithms
Full ownership of key hotel projects in Revenue Management

Consulting clients on all matters related to the hotellab system
Providing expert recommendations in Revenue Management
Participating in onboarding and launch of new clients
Contributing to the development of new services and features
Participating in online meetings with clients
Preparing reports and documentation

Requirements:

At sleast 1 year of experience in Revenue Management
Experience with SQL databases is a plus
Fluent English
Strong knowledge of the hotel and travel industry Technology, or related fields is preferred