Job Type: Internship (6 Days/Week)

Work Timings: US Shift – 2:00 AM to 10:00 AM NPT

Stipend: NPR 10,000 per month

Location: Nepal(Remote)

Company Description:

Code Mantra is a global live online learning platform that empowers children aged 5-18 to acquire essential 21st Century skills. The platform focuses on critical areas such as Coding, Math, Financial Literacy, and Entrepreneurship, among others. With innovative learning experiences, Code Mantra is committed to preparing the next generation for future challenges. The company adopts a learner-centric approach, creating an engaging and effective environment for skill development.

Job Overview:

Code Mantra is seeking a Technical Support Intern to provide real-time technical assistance to students and their parents during live online classes. The role primarily involves Level 1 technical support, ensuring smooth access to virtual sessions, platform navigation, and basic coding environment setup.

This position focuses on troubleshooting and guidance, not teaching or advanced coding support.

Key Responsibilities:

Provide real-time troubleshooting for audio, video, and connectivity issues during live sessions.
Assist students in navigating the Code Mantra dashboard, including assignment submission, quiz access, and course material usage.
Support software downloads, browser configuration, and general system setup.
Provide Level 1 support for HTML and CSS setup, including:
Code editor installation and configuration
Creating and saving HTML/CSS files
Opening projects in a browser
Resolving basic setup or file path issues
Handle login, password, and access-related concerns.
Escalate complex technical issues to trainers or the internal technical team.
Maintain professional and courteous communication with students and parents.

Qualifications:

Pursuing or completed Bachelor’s degree in Computer Science, Information Technology, or a related field.
Basic understanding of HTML and CSS fundamentals.
Familiarity with browsers, system troubleshooting, and video conferencing platforms.
Strong verbal communication and interpersonal skills.
Ability to work in US shift timings (2:00 AM – 10:00 AM NPT).
Ability to handle real-time support scenarios calmly and professionally.