We’re hiring a Technical Customer Success Associate to help customers successfully onboard, use, and grow with our platform.

This role combines technology, customer interaction, and problem-solving, making it an ideal entry point into the tech industry. You’ll work closely with customers and internal teams to ensure users get the most value from our product while helping identify opportunities to improve the overall experience.

This is a fully remote position.

What You’ll Do

Support new customers during onboarding and product setup
Answer technical and product-related questions via email, chat, or video calls
Troubleshoot basic platform or integration issues
Work with engineering and product teams to escalate complex problems
Track customer feedback and identify recurring issues
Help create help guides, tutorials, and customer documentation

Who You Are

Strong communication and interpersonal skills
Comfortable learning new software and technical concepts
Problem-solver who enjoys helping others succeed
Organized and able to manage multiple conversations or tasks
Background in tech, business, communications, or self-taught experience welcome
Prior customer support or internship experience is a plus, not required

Why Join Us

Fully remote work environment
Great entry point into SaaS and technology careers
Exposure to product, sales, and engineering teams
Growth paths into Customer Success Manager, Product, or Operations roles

Remote Technical Customer Success Associate ($85k-$100k)