Sr. Director, Global Professional Services
A Little About Us
EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com
This role will be responsible for building a world-class services organization, developing strategic-service offerings, and ensuring strong alignment between customer success, product, sales and support functions.
Your Impact Will Be
Leadership & Strategy:
We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!
EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.
EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.
#BI-Remote
EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com
- Candidate Note: This role is 100% remote for candidates based in the US**
This role will be responsible for building a world-class services organization, developing strategic-service offerings, and ensuring strong alignment between customer success, product, sales and support functions.
Your Impact Will Be
Leadership & Strategy:
- Set the vision and strategy for the professional services organization, aligning with company goals and customer needs
- Lead, mentor, and grow a high-performing team of project managers, implementation consultants, and technical experts
- Define and drive the professional services business model, including revenue targets, utilization goals and margin optimization
- Oversee end-to-end delivery of implementation projects, custom solutions, and technical engagements with enterprise and mid-market customers
- Ensure delivery is on time, within scope, and with high customer satisfaction
- Develop standard methodologies, tools and frameworks to ensure consistent, scalable delivery across projectsDevelop partner strategies to enhance and supplement the services needs of our global customers
- Act as a senior executive sponsor and trusted advisor to key clients
- Partner with Sales to implement scalable growth strategies to identify and drive expansion opportunities within the customer base as well as increasing retention.
- Collaborate with the Product team to enhance the customer experience, including serving as a key stakeholder in influencing product roadmap based on external customer needs and expectations.
- Drive customer advocacy and identify expansion opportunities through services-led engagements
- Establish KPIs to measure success across delivery, revenue, margin and customer satisfaction
- Implement systems and processes to improve efficiency, forecast resource needs, and manage project pipelines
- Own the services P&L, including revenue forecasting, cost control and profitability
- 10-15+ years of demonstrated leadership in managing the financial performance of a services organization, delivering industry standard gross margins and metrics via effective resource allocation, utilization optimization and rigorous project cost control
- Proven success leading services organizations through growth and transformation
- Strong background in customer engagement, project delivery, and solution consulting
- Experience managing P&L and driving revenue growth through value-added services
- Excellent executive communication, negotiation and relationship-building skills with the ability to influence at all levels
- Strong analytical and problem-solving skills; data driven decision maker
- 20% travel
We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!
EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.
EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.
#BI-Remote