Senior Customer Success Manager (m/f/d)
WHO IS SPRYKER?
Spryker was founded to address the limitations of rigid, monolithic commerce platforms by providing a modular, headless, and API-first solution. Our technology enables businesses to quickly build, scale, and customize digital commerce experiences across B2B, B2C, and marketplace models.
We are trusted by industry leaders such as Ricoh, Siemens, Daimler, BOSCH, ZF, Hilti, and ALDI. Beyond technology, we offer unparalleled collaboration and co-innovation, working closely with our clients to achieve exceptional outcomes. This commitment makes us the partner of choice, even when compared to the largest competitors in the market.
Read more happy stories from our customers and see what is being said about us by the analysts.
At Spryker, Customer Success is not just about retention, it’s about measurable business impact. As part of our Value Delivery & Experience Team, you will help some of the world’s leading enterprises accelerate their digital transformation through Spryker’s composable B2B commerce platform.
You’ll join a diverse team known for its collaborative, low-ego culture and its deep partnership with customers. We empower every CSM to drive strategic value, become a trusted commerce advisor, and help our customers unlock the full power of Spryker’s ecosystem.
YOUR ROLE
As a Senior Customer Success Manager at Spryker, reporting to Pablo Kern (Senior Director Customer Success), your success will be measured by customer outcomes, not activity.
You will:
Deliver Measurable Customer Impact
Experience & Expertise
🤹♀️ Ultimate Flexibility:
Work from anywhere with fully flexible hours and unlimited vacation days. Enjoy a generous office equipment allowance to create a workspace that inspires your best work—wherever you are.
🧗 Growth Opportunities:
Invest in your future with a dedicated budget for self-learning tools, training, workshops, and language classes. Benefit from regular 360° feedback and personalized development plans that help you grow both personally and professionally.
🪢 Inclusive & Diverse Culture:
Embrace your authentic self in an environment that celebrates diversity. We actively support affinity groups, partner with various organizations, and have our own Diversity Council—ensuring everyone has a voice and equal opportunities to shine.
✨ The Spryker Spirit:
Experience a low-ego, collaborative culture that values connection and innovation. Join a community that regularly hosts engaging virtual and in-person events, from casual meetups to legendary gatherings in surprising locations.
🚀 Cutting-Edge Innovation:
Be at the forefront of enterprise commerce by working with the latest technologies and tools. At Spryker, innovation isn’t just part of our product—it’s in our DNA. Help us shape the future of digital transformation.
🌊 Embrace the FLOW:
Live our FLOW philosophy—Flexible, Life, Oryx, Work—which redefines the work-life balance. We focus on outcomes over outputs, empowering you to integrate work seamlessly with your life aspirations and enjoy a truly dynamic work experience.
HERD STATEMENT
We are innovators, challengers, and proactive solution-seekers. We are empathic lateral thinkers and team players first. But above all, we are all different, and that is what makes our Spryker herd unique!
At Spryker, we are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or disability status.
Our Spryker herd welcomes all.
Spryker solely collaborates with selected agencies where terms and conditions are in place and does not accept unsolicited headhunters or agency-sent resumes.
Check out our Career page, Instagram, and LinkedIn for more.
Spryker was founded to address the limitations of rigid, monolithic commerce platforms by providing a modular, headless, and API-first solution. Our technology enables businesses to quickly build, scale, and customize digital commerce experiences across B2B, B2C, and marketplace models.
We are trusted by industry leaders such as Ricoh, Siemens, Daimler, BOSCH, ZF, Hilti, and ALDI. Beyond technology, we offer unparalleled collaboration and co-innovation, working closely with our clients to achieve exceptional outcomes. This commitment makes us the partner of choice, even when compared to the largest competitors in the market.
Read more happy stories from our customers and see what is being said about us by the analysts.
At Spryker, Customer Success is not just about retention, it’s about measurable business impact. As part of our Value Delivery & Experience Team, you will help some of the world’s leading enterprises accelerate their digital transformation through Spryker’s composable B2B commerce platform.
You’ll join a diverse team known for its collaborative, low-ego culture and its deep partnership with customers. We empower every CSM to drive strategic value, become a trusted commerce advisor, and help our customers unlock the full power of Spryker’s ecosystem.
YOUR ROLE
As a Senior Customer Success Manager at Spryker, reporting to Pablo Kern (Senior Director Customer Success), your success will be measured by customer outcomes, not activity.
You will:
Deliver Measurable Customer Impact
- Drive value realization by ensuring Spryker adoption leads to tangible ROI, efficiency gains, faster time-to-market, and new digital revenue streams.
- Build and execute success plans tied to retention, expansion, and advocacy.
- Partner with executive stakeholders to align Spryker with their KPIs, operational priorities, and digital transformation goals.
- Act as a strategic consultant on scalable B2B commerce models across multi-channel, marketplace, and D2C scenarios.
- Apply deep understanding of the digital commerce ecosystem, including catalog, pricing, ordering, and key integrations (ERP, CRM, OMS, PIM, CMS).
- Guide customers on best practices for experience design, operational scalability, and high-performing B2B processes.
- Develop strong expertise in Spryker’s API-first, modular, cloud-native architecture.
- Translate complex technical capabilities into clear business value narratives for diverse audiences.
- Collaborate with Product, Engineering, and Partner teams to elevate customer needs and influence roadmap priorities.
- Uncover and execute expansion opportunities across products and services.
- Identify risks early and lead proactive intervention strategies.
- Foster customer advocacy through measurable impact, success stories, and long-term strategic partnership.
Experience & Expertise
- 5+ years in Customer Success, Account Management, or Consulting within enterprise B2B commerce, SaaS, or composable platforms.
- Proven ability to drive adoption, value realization, retention, and growth within complex, multi-stakeholder organizations.
- Technical fluency in modern API-driven, cloud-native architectures and the ability to map business goals to scalable platform solutions.
- Confident engagement with both executive and technical stakeholders throughout the entire customer lifecycle.
- Excellent communication skills, able to simplify complex concepts for business relevance.
- Strong program and project management capabilities with a focus on measurable outcomes.
- Trusted advisor mindset with the ability to influence, align priorities, and drive value.
- Analytical, data-oriented, and capable of defining and interpreting success metrics.
- Passionate about driving true business transformation through digital commerce.
- Curious, growth-oriented, and committed to becoming a Spryker product expert.
- Resilient, proactive, and solution-focused in dynamic or challenging environments.
- Collaborative team player with a low-ego, ownership mentality aligned with Spryker’s culture.
- Excited by AI, automation, and emerging technologies shaping modern commerce.
- Fluency in English and German; additional languages are a plus.
🤹♀️ Ultimate Flexibility:
Work from anywhere with fully flexible hours and unlimited vacation days. Enjoy a generous office equipment allowance to create a workspace that inspires your best work—wherever you are.
🧗 Growth Opportunities:
Invest in your future with a dedicated budget for self-learning tools, training, workshops, and language classes. Benefit from regular 360° feedback and personalized development plans that help you grow both personally and professionally.
🪢 Inclusive & Diverse Culture:
Embrace your authentic self in an environment that celebrates diversity. We actively support affinity groups, partner with various organizations, and have our own Diversity Council—ensuring everyone has a voice and equal opportunities to shine.
✨ The Spryker Spirit:
Experience a low-ego, collaborative culture that values connection and innovation. Join a community that regularly hosts engaging virtual and in-person events, from casual meetups to legendary gatherings in surprising locations.
🚀 Cutting-Edge Innovation:
Be at the forefront of enterprise commerce by working with the latest technologies and tools. At Spryker, innovation isn’t just part of our product—it’s in our DNA. Help us shape the future of digital transformation.
🌊 Embrace the FLOW:
Live our FLOW philosophy—Flexible, Life, Oryx, Work—which redefines the work-life balance. We focus on outcomes over outputs, empowering you to integrate work seamlessly with your life aspirations and enjoy a truly dynamic work experience.
HERD STATEMENT
We are innovators, challengers, and proactive solution-seekers. We are empathic lateral thinkers and team players first. But above all, we are all different, and that is what makes our Spryker herd unique!
At Spryker, we are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or disability status.
Our Spryker herd welcomes all.
Spryker solely collaborates with selected agencies where terms and conditions are in place and does not accept unsolicited headhunters or agency-sent resumes.
Check out our Career page, Instagram, and LinkedIn for more.