JOB DETAILS:-

Position: Renewal Support Specialist

Contract: 12 months contract (extension and perm possibility)

Shift: 8:00 AM – 5:00 PM (Mon-Fri) ; 40hrs/ weekly

Address : REMOTE

Job Summary:

We are seeking a proactive and detail-oriented Renewal Support Specialist to join our remote team. In this role, you will support the PA Renewal Specialist function by managing customer renewals, ensuring timely follow-ups, and coordinating pricing agreement activities. The ideal candidate will bring strong administrative and customer service experience, with the confidence to independently follow up with customers and manage renewal workflows efficiently.

Key Responsibilities:

Support annual renewal pricing activities by preparing quotes and following up on purchase orders.
Manage non-routine administrative tasks related to Pricing Agreement renewals.
Proactively call and follow up with customers regarding renewal confirmations and PO submissions.
Document and maintain process flows and assist in creating training materials.
Communicate professionally with internal teams, customers, and branch staff.
Demonstrate a strong sense of urgency and efficiency in executing daily tasks.
Take ownership of a renewal territory if assigned, with full responsibility for status tracking and resolution.
Respond to and resolve customer inquiries related to renewals and pricing.

Job Requirements:

High school diploma required; Bachelor’s degree preferred.
2–5 years of experience in administrative support, customer service, or Order-to-Cash (OtC) processes.
Proven ability to independently follow up and resolve customer issues.
Proficient with Microsoft Office tools (Outlook, Excel, Word).
Strong verbal and written communication skills.
Detail-oriented with excellent organization and time management skills.
SAP knowledge is a plus (training will be provided, with testing post-training).
Comfortable working in remote or hybrid work environments.