Location: Remote
Job Type: Full-Time

To Apply - No resume required. Send us a 3-minute video with the fo
llowing :

1. Who are you and what excites you about tech or product?
2. Why do you think you'd be a good QA for a product like ours?
3. Tell us about one time you spotted a problem others missed.
4. What's one thing you'd love to learn if you join us?

Upload it to Google Drive / Loom / YouTube (unlisted) and share the link.

Company Overview

We’re not building “yet another voice AI.”

At Intelekt, we’re powering automated voice operations for India’s largest enterprises — resolving service issues, collecting field data, and handling customer interactions *through intelligent voice agents that actually execute*.

We’re looking for someone who can spot bugs before users do, stress-test systems under pressure, and bring a detective mindset to every test case.

This role isn't for you if:

You want layers of hierarchy or bloated teams
You need a big budget and hand-holding
You think QA is just ticking test cases

But if you're someone who:

Obsessively looks for edge cases
Wants to own product quality end-to-end
Thrives on real-world usage and feedback

…then you’ll thrive here.

We move fast, we back each other, and we ship to production — daily.

Website: www.getintelekt.ai

Linkedin: www.linkedin.com/get-intelekt-ai

What You’ll Own

1. Voice Interaction Testing

Manually test live AI calls for clarity, logic, and performance
Run test scenarios to catch edge cases, voice glitches, and UX breakdowns
Flag false positives/negatives in speech recognition and language comprehension

2. Analytics & System Accuracy

Monitor performance KPIs: CSAT, AHT, NPS, FCR, voice intent success
Audit transcripts and system logs to improve call accuracy and reduce noise
Spot data inconsistencies, identify bugs, and trace root causes fast

3. Test Design & Execution

Build and maintain test cases for new features and speech workflows
Simulate real-world voice interactions across languages, accents, and conditions
Stress test systems before major rollouts

4. Communication & Feedback Loops

Act as the QA nerve center between Dev, Product, and Client teams
Present weekly insights, failure summaries, and improvement recos
Support clients directly on critical QA issues and track feedback to closure

5. Reporting & Documentation

Own all QA documentation — from test cases to bug logs to trend reports
Maintain traceability across deployments, system health, and voice updates
Tie voice agent performance to real ROI metrics for enterprise clients

You’ll Thrive If You’re…

Razor-sharp with details — nothing slips past you
Obsessed with clean logic and real-world accuracy
Clear and crisp in communication — verbal + written
Curious about how humans talk and machines listen
Always one step ahead — proactively preventing issues, not reacting to them
Collaborative and low-ego — you love shipping great work as a team

Bonus Skills (Not Mandatory, But Awesome to Have)

Experience with speech analytics, contact center QA, or telecom systems
Exposure to GenAI prompt evaluation or NLP testing
Prior experience in a fast-moving startup or voice-led product environment

What You’ll Get

A front-row seat to the next wave of conversational AI with leading orgs
Full ownership
Real impact on enterprise deployments and product roadmap
A curious, driven, no-BS team that backs each other up
Weekly 1:1s to learn product/tech/systems
Real involvement in roadmaps and client calls

Preferred Qualifications

Experience with speech analytics platforms and voice systems
Background in telecommunications, contact centers, or voice systems
Familiarity with API testing and automation tools
Experience with data analysis, visualization tools, and business intelligence platforms
Knowledge of GenAI prompts for query building and automated scoring
Previous experience in fast-paced startup environments
Experience with automated QA processes and speech-based evaluation systems

QA Analyst - Automated Voice Operations