Operations Manager

Hi there! We are South and our client is looking for a Operations Manager!

Note To Applicants

  • Eligibility: This position is open to candidates residing in Latin America.
  • Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
  • Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

We’re seeking an experienced Operations Manager to build and manage the operational infrastructure that allows a creative team to thrive. This role requires balancing strategic thinking with hands-on execution across operations, account/project management, systems, HR, and business finances. You’ll help scope SOWs, issue invoices, optimize workflows, and ensure projects run smoothly.

Key Responsibilities

  • Operations & Systems: Develop and maintain operational processes, SOPs, and systems; streamline workflows and team communications; manage timelines and cross-functional coordination.
  • Financial Operations: Oversee accounts payable/receivable, client invoicing, vendor payments, budgets, and financial planning; support drafting and reviewing SOWs.
  • Human Resources & People Operations: Lead hiring, onboarding, performance management, and employee development; manage payroll, benefits, policies, and company culture.
  • Strategy & Performance: Contribute to business strategy, optimize KPIs and reporting, evaluate performance, and balance strategic thinking with hands-on execution.

Qualifications

  • Experience in operations management, preferably in an agency or creative environment
  • Experience drafting and negotiating contracts and SOWs
  • Strong understanding of workflows, business models, and operational challenges in creative teams
  • Familiarity with operational tools (e.g., Asana, time tracking software)
  • Financial acumen, including budget management and billing processes
  • Excellent organizational, project management, and communication skills
  • Ability to develop and implement systems, processes, and SOPs
  • Comfortable working in a small, fast-paced team environment
  • Strategic thinker who can also execute tactical, hands-on work

Nice To Have

  • Experience with HR/People Operations (hiring, onboarding, benefits, performance management)

Schedule: Monday to Friday, 9 AM to 5:30 PM PST

Compensation: paid in USD

Location: 100% remote

If this opportunity sounds good to you, send us your resume!