Onboarding Specialist (SaaS)

Location: UK (Fully Remote)

Type: Full-time

The Role

We are looking for an Onboarding Specialist to lead the end-to-end onboarding of new clients, ensuring a seamless transition from initial setup through to a successful go-live.

In this role, you will act as a product expert - delivering training, supporting technical configuration, and helping customers realise the full value of the software as quickly as possible. A key focus will be improving onboarding processes to increase efficiency and reduce time-to-value while maintaining high service standards.

What You’ll Be Doing

Manage the full onboarding lifecycle from setup through to go-live
Deliver engaging training sessions both remotely and on-site
Work closely with technical teams to configure client databases and support initial data setup
Investigate system behaviour and resolve issues during onboarding in collaboration with development teams
Capture and document client requirements and ways of working, ensuring this is shared internally
Maintain expert-level product knowledge, including new feature releases
Conduct structured handovers to Customer Success teams
Meet KPIs and SLAs while contributing to continuous improvement initiatives

What We’re Looking For

Proven experience (2+ years) in onboarding, implementation, or technical project management - ideally within a SaaS or ERP environment
Strong project management skills, with the ability to manage multiple implementations simultaneously
Experience configuring and delivering training on complex software systems
Excellent communication skills, with the ability to explain technical concepts clearly
A customer-focused mindset with the ability to build strong relationships
Highly organised, proactive, and self-motivated
A strong aptitude for understanding and presenting technology
Willingness to travel to client sites when required

Nice to Have

Experience with implementation or project management methodologies
Industry experience within waste management or environmental services
Familiarity with tools such as Monday.com, Jira Service Desk, Slack, or HubSpot
Experience working in a remote-first environment aligned to UK business hours

What’s on Offer

Fully remote working
Flexible working hours (aligned with team needs)
25 days holiday + UK bank holidays, plus birthday off
Additional holiday entitlement with tenure
Learning & development budget and dedicated days
Health cash plan and pension
Work-from-home allowance
Regular team offsites and collaboration opportunities
Enhanced parental leave
Travel expenses covered

If you’re passionate about delivering exceptional customer onboarding experiences and want to play a key role in helping clients succeed, we’d love to hear from you.