Mortgage Loan Processor Job Description

Position Overview:

We are seeking a highly efficient and detail-oriented Mortgage Loan Processor to manage the processing of mortgage loan files and guide clients through the application process. This role involves gathering and verifying necessary documentation, addressing discrepancies, and ensuring loan applications meet the requirements for approval. Success in this role requires excellent customer service, strong communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

Conduct initial evaluations of loan applications, including financial documents and mortgage types.
Collect and organize all essential client data, such as assets and debts.
Maintain consistent follow-up with borrowers and all transaction parties using phone, text, and email.
Verify information and references by contacting appropriate sources via phone and email.
Identify and correct errors or inconsistencies in loan documentation.
Submit complete loan files for appraisal.
Serve as the main point of contact between loan officers, underwriters, and borrowers.
Perform final reviews of files before loan closings.

Key Requirements:

Proven experience as a Mortgage Loan Processor.
In-depth knowledge of loan underwriting and processing procedures.
Familiarity with mortgage industry regulations and best practices.
Proficiency in mortgage loan software (e.g., Lending Pad).
Strong communication and customer service skills.
Meticulous attention to detail.
Minimum of 2 years of experience in Non-Delegated or Broker platforms.

Skill-Based Competencies:

Typing speed of at least 40 words per minute.
Exceptional organizational skills and ability to work under pressure.
Strong mathematical aptitude.
Effective team player.

Behavior-Based Competencies:

Problem Solving: Applies rigorous logic and innovative methods to solve complex issues effectively.
Organizing: Efficiently marshals resources and orchestrates multiple tasks to achieve objectives.
Planning: Scopes projects accurately, sets clear goals, and anticipates potential roadblocks.
Integrity and Trust: Demonstrates honesty, keeps confidences, and admits mistakes.
Time Management: Prioritizes tasks effectively, focusing on high-impact activities.
Organizational Agility: Navigates formal and informal channels to get things done efficiently.
Composure: Remains calm and professional under pressure and acts as a stabilizing force in challenging situations.

Qualifications:

Minimum of 3 years of experience in mortgage loan processing.
Self-driven with a strong ability to learn and adapt in a fast-paced environment.

This role is ideal for someone who thrives in a collaborative environment, values accuracy, and is committed to delivering exceptional service to clients.