Job Description

Background

Within BMS/OHR, the People Performance Unit (PPU) exists to provide substantive leadership to the development and implementation of the UNDP-wide approaches and strategies aimed at creating positive employee experience and maintaining a safe, respectful and enabling working environment that enables personnel engagement, productivity and performance. More specifically, the team leads and provides advice on matters related to employee experience and engagement, staff relations and respect in the workplace, duty of care with a focus on health and well-being, dealing with sexual misconduct in the workplace, and individual performance management and its linkages with broader organizational performance.

To strengthen the learning support ecosystem for navigating change, enhance personnel’s well-being, and promote a work environment with emotional resilience, psychological safety, and team cohesion, UNDP seeks a Mental Health Literacy Analyst.

Duties And Responsibilities

The Mental Health Literacy (MHL) Analyst will enhance mental health literacy across UNDP by upskilling managers and teams in changing management foundations, embracing unexpected change, adaptive project management, and maintaining resilience and well-being during times of uncertainty. The role will focus on designing impactful learning, communication, and tools that reduce stigma, promote help-seeking and supportive behaviors, reinforce psychological resilience and safety, and help rebuild trust following organizational transitions.

Strengthening the Learning Support Ecosystem for Navigating Change

Develop learning pathways that equip personnel to navigate uncertainty, embrace unexpected changes, and maintain individual and team well-being.
Design and implement resources that build adaptive capacity, emotional resilience, and psychological safety during periods of organizational transition.
Integrate well-being principles into existing change-management training and adaptive project-management approaches.
Provide learning support to strengthen team cohesion, trust-building, and morale recovery in changing environments.

Lead the Design and Delivery of Mental Health Literacy Learning and Capacity-Building Initiatives.

Contribute to the development and implementation of a comprehensive mental health literacy curriculum tailored to key audiences (e.g., all personnel, people’s managers, and HR practitioners), grounded in organizational needs and evidence-based practices.
Design and deliver a Training of Trainers (ToT) program on Mental Health Literacy to build an internal global network of mental health literacy facilitators across regions.
Oversee the rollout of diverse learning formats, including self-paced digital modules, live webinars, hybrid workshops, and experiential learning tools.
Provide inputs for the integration of MHL into other internal learning initiatives (e.g., leadership development, onboarding, and team learning).

Develop and Operationalize Toolkits and Resources to Support Mental Health

Design and implement targeted toolkits to support individuals and teams through transitions, including managing “survivor syndrome”, guilt, burnout, and morale recovery.
Provide practical guidance for managers leading through change, including language for team communication, psychological first aid principles, and emotional check-in tools.
Collaborate with HR and leadership teams to embed well-being and mental health practices throughout the employee lifecycle (e.g., onboarding, performance management, exits).
Support the integration of MHL strategies into broader organizational change and business transformation initiatives.

Drive Communications and Engagement Strategies to Promote a Culture of Help-Seeking and Psychological Safety

Contribute to the development of internal communication products that normalize help-seeking, reduce stigma, and promote the use of internal support services.
Support internal communications campaigns and awareness initiatives aligned with global mental health events, UNDP values, and MH Literacy pillars.
Track and analyze feedback, participation rates, and engagement metrics to refine communications and demonstrate program impact.

Facilitate knowledge and knowledge sharing

Identify, synthesize and document best practices and lessons learned that are generated from the project and implementing partners.
Participate in and ensure sound contributions to knowledge networks and communities of practice on project related issues.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement: The Mental Health Literacy Analyst will report to the HR Specialist - Mental Health and Well-being Team Lead, BMS/OHR/PPU.

Competencies

Core Competencies

Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical Competencies

Business Direction & Strategy - System Thinking

Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process orsystem, and toconsider how altering one element can impact on other parts of the system.

Business Development – Knowledge Generation

Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need.
Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches.
Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.

Business Development – Human-centered Design

Ability to develop solutions to problems by involving the human perspective in all steps of the problem-solving process.
Knowledge and understanding of human centred design principles and practices.

Business Management - Communication

Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication.
Ability to tailor messages and choose communication methods depending on the audience.
Ability to manage communications internally and externally, through media, social media and other appropriate channels.

HR - Learning and development – L&D design

Knowledge of adult learning principles, instructional design, learning styles, and learning programmes delivery modalities.
Ability to identify and design effective learning paths, programmes and initiatives.

HR - Talent Management – Employee Experience

Knowledge of theories and methods of creating holistic approaches around employee experience in the organization.
Knowledge of positive organizational psychology concepts and methods and ability to apply
them in the design of the organizational strategies (e.g. determine barriers to the organization growth and employee productivity.
Design measures to examine workplace performance and job satisfaction.
Optimize the work environment to enhance employee experience.
Identify core personality traits that work best for specific roles and skills.
Research employee behaviours and trends).

Education

Required Skills and Experience

Advanced University Degree (master’s degree or equivalent) in Clinical Psychology, Counselling, Social Work, Psychiatry or similar required.

A first-level university degree (bachelor’s degree) in the above-mentioned fields of study, in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.

Experience

Minimum of 2 years (with master’s degree) and 4 years (with bachelor’s degree) of work experience and expertise in individual and group counselling- remotely or in person, and/or in supporting Psychosocial Programmes is required.
Proven ability to design, implement, and facilitate learning programs, including webinars, e-courses, and workshops is required.
Demonstrated experience in leading new training initiatives and programs independently is required.
Strong experience in curriculum development and creating practical toolkits for diverse audiences is required.
Demonstrated ability to monitor, evaluate, and adapt programs based on impact and feedback is required.
Proven track record of in-depth understanding of mental health concepts, including stigma reduction and help-seeking behaviors.
Proven track record of strong grasp of the employee lifecycle and its intersection with mental health during onboarding, transitions, and separation.
Experience in supporting change management processes.
Proficient in using digital learning platforms and blended learning methodologies.
Demonstrated ability to work effectively across diverse cultural and geographic contexts.
Familiarity with UN system operations and procedures.
Excellent problem-solving, presentation, and stakeholder engagement skills.

Language

Fluency in English is required.
Working knowledge of a second or third UN language is an asset.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

Mental Health Literacy Analyst (Home Based) - (Open to external applicants)