Medical Receptionist VA
This is a remote position.
SHIFT TIMES:
Monday to Friday - 10AM to 4:30PM Philippine time
Break: 12:30PM to 1PM Philippine time
Saturday - 6AM to 5PM Philippine time
Breaks: 10AM to 10:30AM and 1PM to 1:30PM Philippine time
An exciting opportunity to work with a dynamic Australian healthcare business as a proactive, detail-oriented, and highly organised Virtual Assistant (VA). This role supports the Managing Director and senior Virtual Assistants in delivering seamless administrative operations for a telehealth medical clinic.
The successful candidate will have strong communication skills, be tech-savvy, and demonstrate initiative in carrying out tasks related to client coordination, data entry, and workflow management. You will have a solid grasp of handling sensitive information, multitasking in a fast-paced environment, and ensuring accuracy across documentation.
You will be responsible for the following:
Telehealth Junior VA Tasks
While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.
✅This role requires:
We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you
Benefits 5. HMO Offered after 6-month probation
Break: 12:30PM to 1PM Philippine time
Saturday - 6AM to 5PM Philippine time
Breaks: 10AM to 10:30AM and 1PM to 1:30PM Philippine time
SHIFT TIMES:
Monday to Friday - 10AM to 4:30PM Philippine time
Break: 12:30PM to 1PM Philippine time
Saturday - 6AM to 5PM Philippine time
Breaks: 10AM to 10:30AM and 1PM to 1:30PM Philippine time
An exciting opportunity to work with a dynamic Australian healthcare business as a proactive, detail-oriented, and highly organised Virtual Assistant (VA). This role supports the Managing Director and senior Virtual Assistants in delivering seamless administrative operations for a telehealth medical clinic.
The successful candidate will have strong communication skills, be tech-savvy, and demonstrate initiative in carrying out tasks related to client coordination, data entry, and workflow management. You will have a solid grasp of handling sensitive information, multitasking in a fast-paced environment, and ensuring accuracy across documentation.
You will be responsible for the following:
Telehealth Junior VA Tasks
- Check new patient medical file + form completed with all info + ready for phone consult
- Call, text, email patient to email missing info from form, MEDICARE + IHI validated
- Access to or application for my health record
- Screenshot + add to file
- Check for any risks listed on the form
- Add a note about risk in the electronic medical file using autofill automated messages
- Add extra limited info if needed
- Add a reminder to the diary with info noted for the senior VA to manage, eg an ineligible refund
- Reply to Gmail using template messages
- Reply to a specific message, eg, what date is the next new telehealth consult
- Explain how to pay and book online website for consults
- Explain how to use the patient portal + upload scripts or email to the pharmacy app, phone, etc
- Explain how to find 400+ pharmacies + call to order, collect or ship medicines
- Organise managing director phone + dinner meetings via email
- Call, text, email patients who do not answer the call for a phone appointment, check the number is correct, note in the diary, ready, or DNA add a note if DNA uses autofill
- Act as a central point of contact for communications to the Managing Director
- Manage calendars, emails, calls, diary notes, and virtual appointments
- Prepare and process documentation, proposals, contracts, and reports using templates
- Perform CRM management, database collection, data entry, and sales pipeline updates
- Update client file notes, contracts, terms, and email communications
- Draft legal and compliance documents and general correspondence from templates
- Support basic bookkeeping and financial admin where required
- Maintain up-to-date records in client file management systems
- Perform general administrative duties as needed
- Degree qualified (+)
- Minimum of 2 years of relevant experience
- A receptionist or Medical Receptionist background is highly desirable
- Excellent communication skills, both verbal and written
- Proactive, results-driven, and efficient
- Highly organised and process-oriented
- Experience in data entry, document creation, and general admin within a related industry (+)
- Microsoft Office (Word, Excel, and PowerPoint)
- Experience in using various software, including:
- CRM, Softphone, HubSpot
- Strong task and time management skills
- Excellent customer service skills
- Great attention to detail
While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.
✅This role requires:
- Discipline and commitment to set working hours (strict shift times, not flexible)
- Use of time tracking software during work hours
- Active participation in team and client calls with your camera ON
- Consistent availability and responsiveness throughout your shift
- Treating this as a long-term, full-time job—not a side gig or freelance task
We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you
Benefits 5. HMO Offered after 6-month probation
- Monthly Salary: PHP 35,000
- Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
- You will be paid extra for overtime and Philippines public holidays
- Probation: 6 months and after Probation
- 10 days annual leave credits
- 5 days of sick leave
- 13th Month Pay after 30 days
- Annual Salary Review
- Laptop provided after 30 days
- Permanent work-from-home role. You will have to use your own internet.
- SHIFT TIMES:
Break: 12:30PM to 1PM Philippine time
Saturday - 6AM to 5PM Philippine time
Breaks: 10AM to 10:30AM and 1PM to 1:30PM Philippine time