Medical Admin VA
Job Description
Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced, you can scale your organisation quickly, easily, and cost-effectively with dedicated remote staff based in our modern offices in Manila.
Position Overview
The Medical Administrator plays an integral role in supporting the company's clinicians and management team by coordinating patient administration and ensuring efficient day-to-day operations. Working remotely, this position assists with appointment scheduling, patient documentation, report preparation, and communication across clinical and operational teams to help deliver compassionate, high-quality care.
Key Responsibilities
Administrative Support
Work Set-up: WFH (must have at least 20 mbps Internet speed connection at home)
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced, you can scale your organisation quickly, easily, and cost-effectively with dedicated remote staff based in our modern offices in Manila.
Position Overview
The Medical Administrator plays an integral role in supporting the company's clinicians and management team by coordinating patient administration and ensuring efficient day-to-day operations. Working remotely, this position assists with appointment scheduling, patient documentation, report preparation, and communication across clinical and operational teams to help deliver compassionate, high-quality care.
Key Responsibilities
Administrative Support
- Formatting specialist reports (content already written by a geriatrician)
- Uploading and distributing specialist letters to GPs and facilities via email
- Managing shared inbox and responding to emails in a timely manner
- Requesting clinical documentation from referrers/specialists
- Uploading documents into a cloud-based EMR (Clinic to Cloud)
- Maintain strict confidentiality and uphold the company's privacy and data-security standards.
- Manage scheduling for doctors and patients via our electronic practice system (Clinic to Cloud).
- Confirm appointments, ensure all required documentation is uploaded, and coordinate follow-ups.
- Register new patients and update demographic and clinical information.
- Create new doctor contacts.
- Upload and file documentation accurately within the EMR system.
- Liaise with clinicians and management to support service delivery and workflow efficiency.
- Track and follow up outstanding documentation or reports from hospitals, referrers, and facilities.
- Support requests as directed by management.
- 1:1 weekly meeting with Operations Manager
- Preparedness and participation in the weekly meeting
- Prior experience in medical administration or virtual healthcare coordination (minimum 3 years preferred).
- Familiarity with Clinic to Cloud or similar EMR/practice management systems.
- Strong attention to detail, organisation, and follow-through.
- Clear communication and time-management skills
- Prioritising tasks and confidence to ask questions in a timely manner
- Reliable internet connection and ability to work remotely within Australian business hours.
Work Set-up: WFH (must have at least 20 mbps Internet speed connection at home)
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.