Medical Admin VA (AU Medicare - WFH)
Ready to be the calm voice behind every patient’s visit?
Got solid exposure to Medicare processing?
Want to make a real impact on the other side of the screen?
Join VA Platinum!
About the Role
As a Medical Admin VA (Virtual Medical Receptionist), you will manage the full patient journey for both in-clinic and Telehealth consultations. This role plays a critical part in ensuring seamless communication, accurate scheduling, and compliant billing across all service types. You will support clinicians by keeping daily operations organised across both physical and virtual environments while delivering a high standard of patient care.
This is an ideal opportunity for a skilled medical admin professional who is confident in digital systems and passionate about patient service in a growing virtual healthcare setting.
Ideal Candidate (Must Have Requirements)
- Minimum of 2–3 years’ experience as a Medical Receptionist or Medical Administrator
- Strong working knowledge of medical billing processes (Medicare, private billing, or equivalent healthcare systems)
- Solid exposure with Australian Medicare claims processing
- Experience in processing patient payments, claims, and rebates
- Proficiency with at least one Practice Management or EHR System
- Comfortable using digital communication tools (phone systems, email, live chat, messaging apps)
- Familiar with Telehealth platforms and virtual appointment workflows
- Excellent verbal and written communication skills with a professional and empathetic approach
- Strong attention to detail and ability to handle high-volume patient interactions
- Strong understanding of data privacy and patient confidentiality
- Open to WFH
Preferred (Nice to Have)
- Prior experience working in an Australian medical setting (GP, Specialist, or Allied Health)
- Experience with Best Practice, MedicalDirector, or Zedmed
- Exposure to DVA claims and Telehealth item numbers
Tasks and Responsibilities
- Manage high-volume patient communication via phone, live chat, email, and messaging apps
- Schedule and coordinate both in-clinic and Telehealth appointments
- Process Medicare, DVA, and private health claims, including bulk and private billing
- Handle secure virtual payments and issue receipts
- Maintain accurate patient records in the EHR system
- Ensure strict compliance with privacy and confidentiality regulations
- Provide virtual check-in and basic Telehealth technical support to patients
Industry-leading benefits
- HMO w/ Dental Coverage + Dependents + Free Mental Health Consultations
- 2-week paid Holiday Break. Enjoy the season without worrying about your work.
- Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.
- Take advantage of working the day shift schedule! Wake up to the sunrise and wind down as the sun sets.
We have a virtual recruitment process. What you need
Strong and Stable Internet Connection for uninterrupted video interviews
Laptop or PC with Webcam for online assessments and interviews
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About VA Platinum
VA Platinum is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.
We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.
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