Logistics Coordinator - Manila
Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.
We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.
As a Logistics Coordinator, you will be responsible for providing high-quality customer service and support to stakeholders and play a key role in maintaining efficient communication between customers, drivers, and internal teams, helping to ensure smooth logistics operations and a positive customer experience.
Some of your responsibilities are but are not limited to:
What would help you succeed:
We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.
As a Logistics Coordinator, you will be responsible for providing high-quality customer service and support to stakeholders and play a key role in maintaining efficient communication between customers, drivers, and internal teams, helping to ensure smooth logistics operations and a positive customer experience.
Some of your responsibilities are but are not limited to:
- Provide prompt and professional customer service and support to users of the client's logistics application.
- Assist customers with questions related to payments, app features, and general inquiries.
- Manage the driver check-in process, ensuring smooth coordination and timely updates.
- Communicate effectively with drivers, customers, and internal teams to resolve issues.
- Create, maintain, and analyze reports on customer interactions, driver status, and system performance.
- Document all interactions in internal systems, ensuring accuracy and clarity.
- Identify and escalate recurring issues or bugs for resolution.
- Support continuous process improvements by collaborating with cross-functional teams.
- Uphold client's high standards for service and operational excellence.
What would help you succeed:
- Believe and love what you do.
- Teamwork.
- Detail-oriented.
- Multitasking.
- Sense of Urgency.
- Studies: A high school diploma is required. College education is a plus.
- Experience: At least 1 year of customer service experience in the US logistics industry.
- Language: Very good English skills. B2+ or higher is preferred.
- Schedule: May be assigned to either of the two schedules: (1) Monday to Friday, 12:30 pm - 9:00 pm Mountain Standard Time or (2) Thursday to Monday, 9:00 pm to 5:30 am Mountain Standard Time. Work schedule will follow the American Calendar.
- Contract: Independent Contractor
- Location: Remote
- Salary: USD 1,134
- Additional Hours or Overtime: Depending on operational requirements