Leasing Administrator

Hey Future Figment Family Member!


Ever dreamt of turning heritage homes into works of art while working from anywhere? We're Figment—the rebels of hospitality, making the world a more human place to live, one conserved shophouse at a time.


Our boutique hotel inspired homes are hailed as the 'Picassos of Singapore's Built Heritage' by Travel + Leisure, with coverage from NYT, WSJ, The Straits Times to Channel NewsAsia. We've hosted over 4,000 members from companies like Grab, BCG (Boston Consulting Group), and Citi over the past 3+ years.


What Makes This Role Different:

  • 100% Remote-First: Work from home, a café, or anywhere that inspires you. We're entirely results and KPI-driven (Key Performance Indicators = measurable outcomes), not face-time driven. Note: Remote-first means self-discipline and clear communication are essential.
  • Accelerated Growth: Staff take on significant responsibilities from day one in our hands-on scrappy startup environment. As we aggressively expand our team, you'll grow alongside us with clear progression paths and potential phantom equity eligibility.
  • Global Conservation Mission: As stewards of Singapore's architectural heritage, we're pioneering the boutique homes concept globally—from London townhouses to Spanish Colonial homes in Intramuros, Manila, to colonial bungalows across India.


Job Description:

  • The Leasing Administrator plays a critical role in supporting the leasing process by assisting current members with any lease-related concerns before and during their stay. This role focuses on ensuring members receive timely, accurate support regarding their contracts, lease agreements, and any other lease-related requests, helping to foster a positive and seamless member experience.
  • Working remotely, this position requires strong administrative skills, attention to detail, and a customer-first mindset. A background in contract administration, customer service, and real estate is highly valued.


Key Responsibilities:

  • Lease Administration (20%) Prepare, review, and manage lease agreements, ensuring compliance with company policies and legal requirements.
  • Member Support & Concern Resolution (30%) Act as a key point of contact for current members regarding lease- or contract-related concerns before and during their stay. Provide accurate, clear, and timely responses to resolve issues or answer questions related to their lease agreements. Demonstrate the ability to follow instructions carefully and understand various situational cases to provide appropriate and effective solutions.
  • Lease Records Management (10%) Maintain organized, up-to-date records of leases, member communications, and supporting documents.
  • Customer Service & Communication (15%) Ensure prompt, professional, and courteous responses to member inquiries via email, phone, or messaging platforms. Expectation: Complete tasks and respond to member concerns within 1 hour.
  • Member Retention Support (10%) Contribute to retention efforts, with a goal of maintaining a 50% retention rate, by supporting a consistent and positive experience throughout the lease term.
  • Discount Management (5%) Apply and monitor approved rental discounts, ensuring usage stays within the 20% cap unless otherwise approved.
  • Cross-Team Collaboration (5%) Coordinate with Sales, Operations, and Finance teams to support lease accuracy and ensure smooth operational processes.
  • Administrative Support & Compliance (5%)Perform general administrative tasks as needed and ensure all practices adhere to leasing standards and fair housing regulations.


Requirements:

  • Minimum 2 years of experience in leasing administration, contract management, or similar customer-facing administrative roles
  • Strong understanding of lease agreements, contract terms, and tenant/member rights
  • Excellent communication and interpersonal skills, with a customer-focused approach
  • Demonstrated ability to follow instructions and analyze different situational cases to provide appropriate solutions
  • High level of organization and attention to detail
  • Ability to manage multiple priorities and meet deadlines in a remote work environment
  • Proficiency with CRM software and communication tools such as Google Workspace (Gmail, Google Docs, Google Sheets, Google Drive)
  • Background in real estate or property management is a plus
  • Self-motivated, reliable, and able to work independently with minimal supervision


Ideal Candidate Profile:

  • University diploma required
  • 1-3 years of experience in hospitality, tourism, customer service or property management.
  • Passionate about community-building, property oversight, and delivering top-tier service.
  • Thrives in a fast-paced startup environment and is eager to make a tangible impact.