Information Technology Technical Support

Company Description

Aphore Technology provides comprehensive IT managed services tailored specifically to maximize the capabilities of the Microsoft cloud environment. Our solutions are designed to optimize performance, reliability, scalability, and security for our clients' digital assets. We specialize in advanced technology deployment and maintenance, focusing on cloud efficiencies, data analytics, and business intelligence within the Microsoft ecosystem. Central to our services is a 24/7 Secure Operations Centre (SOC), ensuring continuous monitoring and protection to maintain a secure and resilient IT infrastructure. By combining managed services with state-of-the-art technologies, we empower businesses to achieve their objectives in an evolving digital landscape.


Role Description

This is a full-time remote position for an IT Technical Support professional. The individual will provide technical support to end users by troubleshooting and resolving hardware, software, and network challenges. Day-to-day tasks include assisting users with technical issues, maintaining IT systems, ensuring optimal performance and uptime, and implementing proactive solutions. The role also involves collaborating with team members, communicating effectively with both technical and non-technical audiences, and contributing to IT projects.


Qualifications

  • Proven experience in Technical Support and Information Technology
  • Strong Troubleshooting skills to efficiently resolve hardware, software, and network issues
  • Excellent Communication skills to effectively convey technical information to diverse stakeholders
  • Knowledge of Project Management methodologies and ability to contribute to IT-related projects
  • Familiarity with Microsoft cloud technologies and their applications is highly beneficial
  • Ability to work independently and manage time effectively in a remote work environment
  • A degree in Computer Science, Information Technology, or related field is preferred
  • Certifications such as ITIL, CompTIA, or Microsoft certifications are an advantage