Information Technology Service Desk
Ethiopian Airlines Group (Ethiopian) is a leading African airline recognized globally for its excellence in aviation for nearly eight decades. Operating flights to over 160 destinations across five continents, Ethiopian connects Africa to the world, utilizing state-of-the-art aircraft such as Boeing 737s, 777s, and 787s, as well as Airbus A350 models. As a proud member of the Star Alliance since 2011, Ethiopian has received prestigious awards, including Skytrax’s ‘Best Airline in Africa’ for eight consecutive years. With its strategic ‘Vision 2035’ plan, Ethiopian is committed to becoming one of the world’s top 20 competitive and innovative aviation groups. The airline exemplifies a Pan-African approach with its multi-hub strategies across various countries in Africa.
This is a full-time remote role for an Information Technology Service Desk professional. The responsibilities include providing technical support to end-users, troubleshooting IT-related issues, managing IT service requests, and ensuring smooth IT service operations. The candidate will work to effectively address customer inquiries, maintain detailed documentation, and prioritize resolving reported incidents within specified timeframes.
- Proficiency in Technical Support, including diagnosing and resolving hardware, software, and network issues
- Strong background in Information Technology and IT Service Management
- Excellent Troubleshooting skills for resolving a diverse range of technical problems
- Exceptional Customer Service skills, demonstrating professionalism and clear communication
- Ability to prioritize tasks, maintain accurate records, and work efficiently in a remote environment
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred
- Relevant certifications such as ITIL, CompTIA A+, or similar are an asset