Company Description

We are a growing Managed IT Service Provider (MSP) based in Bowie, MD, dedicated to helping small businesses and nonprofits maintain reliable, secure, and efficient technology systems. Our team provides end-to-end IT support, from troubleshooting to network management, ensuring our clients can focus on what matters most — their mission and growth.

Role Description

We are seeking a Help Desk Technician for a full-time, Remote position in Bowie, MD. In this role, you will serve as the first line of support for our clients, handling technical issues related to desktops, networks, and software systems. You’ll troubleshoot, resolve, and document IT problems while providing friendly, professional customer service. This position offers the opportunity to grow within a fast-paced MSP environment.

Key Responsibilities:

Provide technical support for desktops, laptops, printers, and related systems
Diagnose and resolve hardware, software, and network issues
Manage help desk tickets and escalate complex issues when needed
Perform computer repairs, installations, and system configurations
Support end-users remotely
Maintain accurate documentation of support activities

Qualifications

Proven experience in technical support, help desk, or IT support roles
Strong troubleshooting skills for Windows, macOS, and common business software
Familiarity with networking concepts (TCP/IP, DNS, DHCP, routers, switches)
Excellent communication and customer service skills
Ability to work independently and as part of a team in an on-site environment
Relevant certifications (CompTIA A+, Network+, or ITIL) are a plus