Help Desk Specialist

IT Help Desk Technician

(Remote | EST Hours)

A large, global organization is seeking an IT Help Desk Technician to join its remote support team.

This role is ideal for someone who thrives in a fast-paced environment and enjoys delivering a high-quality end-user experience. You’ll provide frontline technical support for systems, hardware, software, and remote access while partnering with cross-functional IT teams to ensure timely resolution.

What You’ll Do

• Provide Tier 1 technical support via phone and email
• Troubleshoot hardware, software, and remote access issues
• Document and manage tickets through a service desk system
• Escalate and coordinate complex issues across IT teams
• Contribute to knowledge base articles and process improvements
• Monitor trends and help improve service delivery standards

What We’re Looking For

• Bachelor's Degree or equivalent
• 1+ year of IT support experience (internship experience will be considered)
• Strong troubleshooting and customer service skills
• Experience with ticketing systems (ServiceNow or similar preferred)
• Familiarity with collaboration tools and document management systems
• Detail-oriented, organized, and able to work independently

Must be ok with various schedules, will be shared with appropriate applicants.