Healthcare Customer Service Representative

** TITLE: Healthcare Customer Service Representative

** LOCATION: REMOTE (100% work from home)

** DURATION: 6 months contract with high potential of extension.

** PAY RATE: $18.83/hr. on W2 contract.

** WORK SCHEDULE: Between 8AM to 6PM (Monday to Sunday)


IMPORTANT / WORK-FROM-HOME RELATED:

  • Candidates must be flexible to work within a 24/7 call center environment, although there are only day and mid-day shifts available (no graveyard / overnight shifts).
  • Must have a hard-wired internet connection, and a quiet workspace.
  • Training is 2-4 week (paid).


JOB RESPONSIBILITIES:

  • The main function of a Healthcare Customer Service Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Service Specialist is responsible for determining the client’s issue, offering possible solutions, or providing follow-up as needed. Customer service agents may be inbound, outbound, or a combination of both.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken


JOB REQUIREMENTS:

  • Education: High school diploma or GED
  • 0-2 years customer service-related experience required.
  • Candidates must have customer service experience, particularly in high call volume environments.
  • Previous experience with computer applications, such as MS Outlook or data entry software.
  • Ability to accurately document and record customer/client information.
  • Proficiency in computer software navigation and dual screens is essential.
  • The ability to handle complex calls, demonstrate critical thinking, and problem-solving skills is crucial.
  • Strong communication skills are a must.
  • Preferred Skills: A pharmacy background is preferred but not mandatory