FashionPass is an online, subscription-based clothing and accessory rental service for women. We are revolutionizing the retail industry as we know it and we are on a mission to empower women to look and feel like the best version of themselves one outfit at a time.

We strive to bring an empathetic mindset to work everyday for the betterment of our entire community - our team members and customers. We are committed to building and growing empathetic leaders throughout the organization to continue to fuel our success and the development of our outstanding team members. From top to bottom, our team fosters a collaborative environment where we focus on getting it right rather than being right.

We’re looking for a part-time Financial Assistant to own the tracking, investigation, and reporting of payment disputes (Stripe) and shipping-related financial losses (e.g., FedEx claims). This role partners cross-functionally with Finance, Customer Support, and Logistics to recover revenue, identify trends and discrepancies, and improve operational workflows.

This is an operational and analytical role focused on loss recovery and reporting — not general ledger accounting, month-end close, or audit work.

This position will report to our Accounting Manager.

What You’ll Do:

Payment Disputes & Revenue Recovery:

Investigate and respond to Stripe disputes, chargebacks, and retrieval requests

Reconcile dispute outcomes against internal order and billing records

Evaluate recoverability based on reason codes, timelines, and evidence strength

Compile and submit clear, compelling dispute evidence

Track disputed amounts, recoveries, write-offs, and fees

Shipping Claims & Loss Tracking:

File and manage carrier claims (e.g., FedEx) for lost, damaged, or undelivered shipments

Reconcile carrier outcomes with internal shipping and customer data

Track claim amounts claimed, recovered, denied, or written off

Identify discrepancies and recurring loss patterns

Reporting & Analysis:

Analyze dispute and claims data to identify trends, variances, and root causes

Maintain trackers and dashboards for open items, aging, and financial impact

Support recurring and ad-hoc reporting for Finance and leadership

Communicate insights clearly to cross-functional stakeholders

Process Improvement:

Improve and document workflows to reduce disputes and losses

Identify opportunities for automation, templates, and efficiency gains

Partner with Customer Support and Logistics to address issues upstream

Qualifications:

Must be able to work Monday - Friday either 9am -1pm PT or 1pm - 5pm PT
1+ years in a role managing payment disputes (Stripe experience strongly preferred) and/or shipping/logistics claims.
Familiarity with e-commerce, subscription business models, and/or retail logistics is a plus.
Strong ability to analyze data, identify patterns, and maintain meticulous records. Proficiency in Excel/Sheets is essential.
Excellent written and verbal skills for professional correspondence with customers, carriers, and financial institutions.
Comfortable using AI and digital tools to improve workflows. A problem-solving mindset focused on efficiency and continuous improvement.
Comfort with Stripe Dashboard, carrier claim portals, Google Workspace, and CRM tools.

Benefits & Perks:

💰401(k)

Remote