Reengineering Strategy and Portfolio Leadership:

Lead the reengineering program and portfolio, including intake, triage, prioritization, and roadmap management aligned to enterprise priorities.
Build and maintain process architecture and a pipeline of high-impact opportunities across customer, operational, and enabling functions.
Develop business cases and benefits hypotheses for prioritized initiatives, including cost, cycle time, quality, capacity, customer experience, and control performance.
Establish standards for discovery, documentation, measurement, and handoffs to delivery teams.

Discovery, Design, and Solution Definition:

Lead structured discovery and current state analysis using value stream mapping, process mapping, root cause analysis, and waste identification.
Facilitate future state design that clarifies process steps, roles, decision points, exceptions, service levels, and controls by design.
Define requirements, operating model implications, and performance measures for redesigned processes.
Partner with stakeholders to align scope, decision rights, and readiness needs, including policy updates, training, communications, and change enablement.

Controls by Design:

Embed control requirements into process redesign from inception, including preventive and detective controls, auditability, access discipline, segregation of duties, exception handling, and monitoring triggers.
Partner with Legal, Compliance, Finance, Technology, and Operations to align controls with regulatory requirements and practical execution.

Delivery Model and Implementation Enablement:

Operate as a center of excellence that enables implementation by business owners and delivery teams while providing disciplined governance and support.
Define implementation plans with clear ownership, milestones, dependencies, and adoption measures.
Support execution through launch readiness, pilot training, training and job aids, cutover support, and postlaunch stabilization.
Establish benefits realization tracking and performance reviews to sustain improvements.

Automation and Technology Enablement:

Partner with Technology and Data teams to translate process redesign into workflow enablement, system configuration changes, automation opportunities, and decision support capabilities.
Identify and prioritize automation opportunities, including rulesbased automation, low-code workflows, document and data routing, and analytics-enabled decisioning where appropriate.
Ensure measurement systems are defined and operationalized, including process performance indicators, control monitoring signals, and benefits realization reporting.

Stakeholders Leadership and Communication:

Lead crossfunctional working sessions, workshops, and governance routines with clear agendas, decisions, and follow-through.
Communicate progress, risks, and decisions to leaders using concise narratives and datasupported reporting.
Build strong relationships with functional leaders to drive adoption and reduce friction to implementation.

Team Leadership and Capability Building:

Lead and develop a team of process analysts, continuous improvement leads, and transformation resources as assigned.
Create reusable toolkits, templates, and standards that improve consistency and speed of delivery.
Coach stakeholders on process thinking, measurement discipline, and change adoption.

Bachelor’s degree required, an advanced degree preferred.
8 or more years of progressive experience in process improvement, business transformation, business process management (BPM), operational excellence, or reengineering.
Demonstrated success leading cross-functional initiatives from discovery through implementation and sustained performance.
Experience in insurance, financial services, franchising, regulated operations, and/or outsourced service delivery models is strongly preferred.
Expertise in end-to-end process design, value stream mapping, process mapping, root cause analysis, and operating model definition.
Ability to translate process design into implementable requirements across operations and technology teams.
Strong orientation to automation and workflow enablement in partnership with technology teams.
Strong analytical capability, including benefits modeling and performance measurement.
Proficiency with process mapping and analysis tools such as Microsoft Visio
Experience with workflow and automation platforms, including low-code automation and robotic process automation (RPA), and partnering with Technology teams to translate process designs into build-ready requirements.
Experience using project and portfolio management tools to manage intake prioritization, delivery plans, and status reporting (Smartsheet or equivalent).
Strong capability with data and reporting tools to define metrics, track benefits, and monitor performance (for example, Microsoft Excel, SQL, Power BI, Tableau, or equivalent).
Familiarity with documentation and knowledge management tools to create and maintain standards, templates, and reusable playbooks (SharePoint).
Excellent facilitation, stakeholder management, and executive communication skills.
Credentials that demonstrate process transformation capability are valued, including Lean Six Sigma (Green Belt or Black Belt), Project Management Professional (PMP), Certified Business Process Professional (CBPP), or comparable certifications.
Specific Platforms: UiPath, ServiceNow, and QPR

Director of Reengineering