Work from Home (WFH) - Remote work must be performed while residing in California

CIAT Location: San Diego, CA and Albuquerque, NM

Reports to: VP of Strategy & Analytics

Status: Exempt

Employment Type: Full-time

Overview:

We are searching for a data-driven and growth-oriented Admissions Director to facilitate enrollment growth goals to meet our five-year growth plan and beyond. If you are passionate about promoting the important role education plays in changing lives, have the determination to roll up your sleeves and get things done, and have the perseverance to help put CIAT on the map as the school of choice for qualified candidates, let’s connect.

Responsibilities:

Recruit, coach, motivate, and supervise our growing team of Admissions Advisors and Admissions Managers to recruit top talent and improve performance metrics with a customer service-oriented approach
Build and instill a “student-first” collaborative team culture that ensures each Admissions Advisor enrolls qualified, career-focused students who will succeed in CIAT technical programs
Design an organizational structure to support a growing Admissions Department that can scale up to 100+ Admissions Advisors
Design an Admissions Manager mentorship program that coaches and elevates leadership qualities for new and existing Admissions Managers
Oversee lead triage initiatives to ensure all prospective inquiries are followed through CIAT communication channels, including phone, email, web, and live chat
Execute term, quarterly, and annual recruitment plans to meet or exceed enrollment goals for certificate, associate, and bachelor level programs
Manage, monitor, and customize Admissions Department CRM reports to ensure performance targets are achieved and reported on a weekly, monthly, quarterly, and annual basis
Monitor and optimize enrollment funding sources to ensure diversified revenue balances between federal financial aid, military benefits, and private financing and support regulatory requirements
Using a data-driven approach, continue to optimize communication processes and performance reports across all communication channels including phone, email, live chat, SMS, and video appointments
Ensure CIAT policies, procedures, and compliance standards are executed, monitored, and upheld on an ongoing basis
Monitor and improve internal processes to ensure all Federal, State, accreditation, and institutional policies and procedures are being met
Collaborate closely with the Marketing team to identify new enrollment channels and provide continual feedback analysis for ongoing conversion rate improvements
Collaborate closely with the Finance team to optimize and streamline enrollment processes and to ensure prospective students are fully informed of their educational investment
Collaborate closely with the Student Services department to ensure accurate and complete transfer credit projections, enrollment documentation collection, course registration, and onboarding
Collaborate closely with the IT department to develop and enhance data reports to monitor enrollment performance across teams, programs, and funding
Participate in virtual and in-person presentations, speaking engagements, and event opportunities to represent the CIAT Admissions Department
Provide positive motivation and ongoing training to team members on policy and process changes. Communicate policy updates to staff as needed
Coach, and counsel employees, in partnership with HR
Provide professional growth opportunities for employees
Manage and enforce timekeeping policies to ensure accuracy and timely process of employee’s timecards
Contribute to team effort by accomplishing results as needed
Process timely, accurate, fair, without bias, performance reviews
Embody CIAT’s mission, vision, purpose and values
Ensure a safe, secure, and ethical work environment

Requirements

Bachelor’s Degree or Master’s degree preferred
Minimum 5 years of previous experience in a higher education management position, leading Admissions teams in growth-oriented culture
Minimum 5 years of experience using enterprise CRM systems such as Microsoft Dynamics or Salesforce
Experience recruiting students for both on-campus and online programs, understanding the mindset and goals of each type of student, and how to match qualified candidates with the right programs based on their education goals and career goals
An in-depth understanding of the technology industry including education and career requirements, technology vendors, certification, and/or credentials requirements
Highly proficient in data analysis, reporting, and Microsoft Excel skills to present forecasting models, conversion rate analysis, benchmark performance metrics, and goal setting
A computer savvy and technical mindset willing to learn new systems that are deployed and build automated processes to streamline manual activities
Strong presentation, public speaking, and writing skills
Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others
Possess a sincere interest in helping others achieve life goals
Takes a customer-service-oriented approach to recruiting and retaining students and collaborating with internal departments
Ability to work collaboratively with others to support student success, achieve CIAT goals and contribute to a positive and inclusive culture
Commitment to fostering an inclusive and supportive environment that respects the diversity of employees and students' backgrounds, experiences, and perspectives
Self-motivated, goal-oriented, assertive, results-driven, high energy, and highly ethical
Team player with a positive, can-do attitude
Strong organizational skills with the proven ability to prioritize
Possess high ethical standards, being an example of professionalism to others
Ability to problem solve while maintaining compliance with all policies, procedures, and regulations, including those related to integrity, conduct, and professionalism
Must be able to embody CIAT’s mission, vision, purpose and values

Position Type and Expected Hours of Work

Days and hours of work are Monday through Friday. Occasional weekend and evening hours may be required.

Supervisory Responsibility

Supervises the Admissions department employees, including Admissions Advisors and Admissions Managers.

Full Job Description Here

Director of Admissions