Customer Support Representative
Fini is an innovative AI-powered platform designed to transform customer support by delivering accurate and trustworthy solutions. Specializing in high-stakes workflows such as refunds, KYC, account changes, and billing disputes, Fini helps mid-market and enterprise B2C companies improve customer experiences. With a verified accuracy rate of 98%, Fini automates up to 80% of customer tickets while maintaining full traceability to client policies and systems. Trusted by organizations such as the U.S. Chamber of Commerce, Bitdefender, and multiple Fortune 500 companies, the platform processes over 1,000,000 tickets monthly and adheres to stringent compliance standards including SOC 2, GDPR, and ISO 27001. Fini’s seamless integration into platforms like Zendesk, Salesforce, and HubSpot ensures scalability and operational efficiency.
This is a full-time, remote role for a Customer Support Representative. The Customer Support Representative will handle customer inquiries, deliver solutions to ensure customer satisfaction, troubleshoot technical or account-related issues, and provide outstanding service. This role involves addressing customer concerns promptly and accurately while maintaining a high level of professionalism and empathy.
- Customer Support and Customer Service experience, with a commitment to providing excellent service
- Strong Communication skills, including written and verbal communication, and active listening
- Problem-solving skills, including the ability to troubleshoot customer issues and provide effective resolutions
- A focus on Customer Satisfaction, ensuring high-quality support interactions and outcomes
- Proficiency with support software and platforms (e.g., Zendesk, Salesforce, or similar tools) is an advantage
- Ability to work remotely and independently while maintaining a collaborative mindset
- Prior experience in the AI, tech, or SaaS industries is a plus
- Bachelor’s degree or equivalent experience in Customer Service, Communication, or a related field