Customer Support Executive

About the company:

At INSIDEA, we are a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand’s online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot integration, we provide a holistic approach to transform your digital experience and maximize performance.

To learn more about INSIDEA please visit www.insidea.com


Job Description:

As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction and loyalty by providing exceptional assistance and support. This position involves addressing customer inquiries and having 1+ years of relevant experience, resolving issues, and maintaining a positive and professional relationship with clients.


Job Responsibilities:

  • Customer Support: Respond to customer inquiries across phone, email, and live chat (both inbound and outbound), providing accurate and timely assistance to address their questions and concerns.
  • Provide accurate and timely information or assistance.
  • Issue Resolution: Investigate and resolve customer complaints, concerns, or problems effectively and efficiently.
  • Maintain a deep understanding of the company's products or services to answer customer questions and provide relevant information.
  • Communicate with customers in a professional and empathetic manner, actively listening to their needs and concerns.
  • Maintain detailed records of customer interactions, including their inquiries, feedback, and resolutions, for documentation and analysis.
  • Good understanding of Excel
  • Quality Assurance: Ensure that customer service interactions meet the company's quality standards and policies.


Skills and Experience:

  • Previous experience in customer service or a related field preferred.
  • Strong communication skills, both verbal and written.
  • Patience, empathy, and a customer-centric approach.
  • Problem-solving abilities and a proactive attitude.
  • Basic computer skills and the ability to work with customer service software and databases.
  • Adaptability to handle various customer situations and inquiries.


Working Conditions

  • This position may require working evenings, weekends, or holidays as part of a rotating schedule.
  • Shift: Monday to Saturday, including night availability
  • Manage incoming customer calls in a professional and efficient manner.
  • Engage in live chat support to address customer inquiries and concerns.