Customer Success Manager
About Us:
VanishID is a cybersecurity company that offers privacy services to protect executives, employees, and their families against a wide range of cyber and physical threats. VanishID proactively and continuously eliminates exposed personally identifiable information from the public web and neutralizes compromised credentials, while feeding security teams with human risk intelligence that boosts the performance of security programs. VanishID is redefining privacy and trust on the internet.
VanishID is growing and we want you to join our mission to keep people and enterprises safe. We are adding a Customer Success Manager to our team, who will be primarily focused on driving value for our customers. This person will be on board, maintain, and grow our customer accounts. This role will report to the Head of Customer Success.
This is a unique opportunity to join us at this early stage where you will feel the impact of your work every day and have an open runway for growth. We are a remote-first company and are open to candidates throughout the United States. This role is not eligible for visa sponsorship.
What you will do in the Customer Success Manager role:
Own the customer journey from day one: Lead seamless onboarding experiences that set customers up for success and establish VanishID as a trusted partner in protecting their digital footprint
We're proud to offer a generous benefits package including:
Don’t meet every single requirement? At VanishID, we are dedicated to building a diverse, inclusive and authentic team, so if you’re excited about this role, but your past experience doesn’t fit perfectly with every qualification in the job description, we encourage you to apply anyway. You may be exactly the person we’re looking for to fill this or other roles.
Equal Employment Opportunity
We’re proud to be an equal opportunity employer and welcome our employee’s differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Difference makes us better. Join us.
VanishID is a cybersecurity company that offers privacy services to protect executives, employees, and their families against a wide range of cyber and physical threats. VanishID proactively and continuously eliminates exposed personally identifiable information from the public web and neutralizes compromised credentials, while feeding security teams with human risk intelligence that boosts the performance of security programs. VanishID is redefining privacy and trust on the internet.
VanishID is growing and we want you to join our mission to keep people and enterprises safe. We are adding a Customer Success Manager to our team, who will be primarily focused on driving value for our customers. This person will be on board, maintain, and grow our customer accounts. This role will report to the Head of Customer Success.
This is a unique opportunity to join us at this early stage where you will feel the impact of your work every day and have an open runway for growth. We are a remote-first company and are open to candidates throughout the United States. This role is not eligible for visa sponsorship.
What you will do in the Customer Success Manager role:
Own the customer journey from day one: Lead seamless onboarding experiences that set customers up for success and establish VanishID as a trusted partner in protecting their digital footprint
- Serve as the primary point of contact throughout onboarding, ensuring customers understand our services and see value quickly
- Develop and refine onboarding playbooks to create consistent, scalable experiences as we grow
- Conduct Quarterly Business Reviews and executive touch points to demonstrate value and align on evolving needs
- Monitor customer health, identify risks early, and develop strategies to ensure retention and satisfaction
- Identify and pursue opportunities to expand service adoption within existing accounts based on evolving privacy threats, organizational changes, and emerging business needs
- Build compelling business cases for additional protection tiers and services that directly align with client objectives, driving both account growth and renewal rates
- Develop and execute account expansion strategies that achieve revenue growth targets while strengthening client relationships
- Capture and share customer insights with internal teams to inform product development, service improvements, and company strategy
- 3-5 years of experience in Customer Success, Account Management, or a related client-facing role, with a proven track record of managing customer relationships from onboarding through renewal and expansion
- Exceptional communication and presentation skills, with the ability to confidently engage C-suite executives, board members, and senior stakeholders in both written and verbal formats
- A balanced approach to customer success—equally comfortable building trusted relationships, executing scalable onboarding and engagement processes, and identifying opportunities for account growth
- Proficiency with CRM platforms (such as Salesforce or HubSpot) to manage customer data, track engagement, and maintain accurate records across your book of business
- Experience in cybersecurity, privacy, or adjacent industries such as SaaS/B2B technology, financial services, healthcare, or professional services (legal, consulting)
- Familiarity with Customer Success platforms, particularly ChurnZero, and a track record of leveraging CS tools to drive proactive engagement, health scoring, and retention strategies
- Relevant certifications such as PMP or other project management credentials, or privacy/security certifications (CIPP, CISSP) that demonstrate domain expertise and structured thinking
- Startup or small-team experience, with a self-starter mentality and the ability to build or refine Customer Success processes from the ground up in a fast-paced, evolving environment
- Background managing enterprise accounts or serving executives and VIPs as customers, with experience delivering high-touch, white-glove service models that prioritize discretion, responsiveness, and personalized attention
We're proud to offer a generous benefits package including:
- Various high quality medical plans with up to 100% employer-paid coverage for employees and 50% employer-paid coverage for dependents
- Dental and vision plans with partial employer-paid coverage
- Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
- Free access to One Medical, Teladoc, HealthAdvocate and TalkSpace online therapy
- Employer-paid short- and long-term disability insurance
- Equity in a growing startup
- 401k with employer match and immediate vesting (both Traditional and Roth)
- Discretionary PTO (we trust you to take time off when you need it!)
- 13 annual holidays off
- Paid parental leave
- Monthly virtual events
- A truly remote-first environment
Don’t meet every single requirement? At VanishID, we are dedicated to building a diverse, inclusive and authentic team, so if you’re excited about this role, but your past experience doesn’t fit perfectly with every qualification in the job description, we encourage you to apply anyway. You may be exactly the person we’re looking for to fill this or other roles.
Equal Employment Opportunity
We’re proud to be an equal opportunity employer and welcome our employee’s differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Difference makes us better. Join us.