Customer Service Team Lead
Job Summary
We are seeking a dedicated Customer Service professional with 3 to 5 years of experience to join our team as a Team Leader. The ideal candidate will excel in managing customer interactions and ensuring high levels of satisfaction. This role requires proficiency in MS Excel and a strong understanding of customer service principles. The position is remote with day shifts and no travel required.
Responsibilities
Certified Customer Service Professional (CCSP) or equivalent.
We are seeking a dedicated Customer Service professional with 3 to 5 years of experience to join our team as a Team Leader. The ideal candidate will excel in managing customer interactions and ensuring high levels of satisfaction. This role requires proficiency in MS Excel and a strong understanding of customer service principles. The position is remote with day shifts and no travel required.
Responsibilities
- Lead a team of customer service representatives to deliver exceptional service and support.
- Oversee daily operations to ensure efficient and effective customer interactions.
- Provide guidance and training to team members to enhance their skills and performance.
- Monitor and analyze customer feedback to identify areas for improvement.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to resolve complex customer issues.
- Utilize MS Excel to track and report on team performance metrics.
- Ensure adherence to company policies and procedures in all customer interactions.
- Foster a positive and collaborative team environment.
- Communicate effectively with customers to understand their needs and provide solutions.
- Maintain up-to-date knowledge of industry trends and best practices.
- Support the development of new processes to enhance the customer experience.
- Contribute to the companys mission by ensuring customer satisfaction and retention.
- Possess a strong background in customer service with a minimum of 3 years of experience.
- Demonstrate proficiency in MS Excel for data analysis and reporting.
- Have a good understanding of customer experience and user experience principles.
- Exhibit excellent communication and interpersonal skills.
- Show ability to lead and motivate a team effectively.
- Display problem-solving skills and attention to detail.
Certified Customer Service Professional (CCSP) or equivalent.