Hiring: Customer Service Representative

Language Requirement: Mandarin (Fluent in spoken & written)

Location: Johore, Malaysia

Employment Type: Permanent

Work from home Position

Responsibilities

Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
Provide accurate information, solutions, and assistance to customers.
Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
Document customer interactions and update records in the system.
Escalate complex issues to the relevant teams when necessary.
Work closely with team members and supervisors to achieve performance targets and service level agreements.
Maintain a positive and customer-first attitude at all times.

Qualifications

Proficiency in Mandarin (spoken and written) and English.
Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
Strong communication and problem-solving skills.
Ability to handle multiple tasks and work under pressure.
Flexibility to work on rotational shifts, including weekends and public holidays.
Willing to work night shift

Customer Service Specialist WFH Mandarin Speaker