Customer service Representative (US time zone)

Company Description

Workaholic360 empowers healthcare organizations through strategic IT talent solutions. We specialize in Healthcare IT recruitment, connecting top-tier professionals with health systems, HealthTech firms, and consulting companies. By utilizing agile hiring strategies and embedded recruitment services, we build high-performing teams in areas like EHR, interoperability, cybersecurity, and IT leadership. Transform your organization with the right talent at the right time.


Role Description

This is a full-time remote role for a Customer Service Representative (US time zone). The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. The role requires strong communication skills and the ability to resolve issues efficiently and effectively.


Requirements

  • 18 years of age or older
  • Dedicated, private, and secure home workspace or 15-30mins proximity to a tech hub powered with reliable internet (Minimum Internet Speed of 35 mb/s with ethernet) Use www.speedtest.net to check your internet speed.
  • 24 hours electricity.
  • Ability to work US time zones. Potentially 2PM - 11pm Nigerian time.
  • Ability to work 40-60hours per week. May include weekends and holidays.
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid or unpaid 3-week Training period (Depending on contract.
  • Cable/Fiber Broadband Internet preferred.  with a hard-wired ethernet connection is required
  • NOT compatible with mobile internet service providers and/or satellites.
  • NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders


Computer & Equipment Requirements:

  • Windows 11 operating system or newer
  • Minimum 12GB RAM
  • Minimum 160GB of available storage space
  • Wired noise-canceling headset required
  • Wired internet connection (Ethernet cable) required
  • Wired mouse required
  • Dual-screen setup preferred


Essential Responsibilities

  • Inbound/Outbound Calls
  • Typing speed of 40 words per minute.
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates 
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams 
  • Adhere to regulated guidelines for communications via all channels 


Qualifications

  • Advanced computer skills 
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven 


What We Offer

  • N4000/hr. plus performance incentives
  • Paid or unpaid Training
  • Full-Time, Seasonal role
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment  


Preferred Experience (not required)

  • Previous experience in customer support or technical support role 
  • Previous experience with Group and/or Individual health insurance.
  • Previous experience in a Call Center 
  • Familiarity with CRM systems and practices