About the Role

This opportunity is for a detail-oriented and service-driven Customer Service Representative who is passionate about helping individuals navigate important benefit-related processes.

This role focuses on providing professional, compassionate, and efficient support to customers through phone and email communication. A clear phone presence, strong listening skills, and a commitment to resolving concerns are essential for success.

Schedule: Full-Time, Monday - Friday, 8:00 AM - 5:00 PM

What You’ll Do

Interact with customers via telephone and email to provide support and information regarding services
Collect, verify, and enter customer information accurately into internal systems
Respond to customer questions and complaints in a professional and timely manner
Escalate complex issues to specialists or appropriate team members when necessary
Ensure proper follow-up actions are taken to fully resolve customer concerns
Maintain accurate records of customer interactions, inquiries, complaints, and resolutions
Perform additional related administrative duties as assigned

Qualifications

High school diploma or G.E.D. required; Associate’s degree preferred
Minimum of two years of telephone-based customer service or call center experience
Prior experience handling inbound or outbound calls required
Auto dialer experience highly preferred
Ability to speak and type simultaneously
Typing speed of at least 35 words per minute (typing test required)
Strong reading, writing, and verbal communication skills
Excellent active listening and problem-solving abilities
Service-oriented mindset with the ability to resolve customer grievances
Proficient computer skills and ability to quickly learn new software systems
Experience with data entry and maintaining accurate digital records
Bilingual English/Spanish is a plus
Ability to pass a background check
Reliable attendance and ability to remain seated for extended periods

Remote Work Requirements

Must reside in one of the following states: New York, New Jersey, FL, GA, IL, IN, MA, NC, NV, PA, SC, TX, or WV
Must maintain a quiet, distraction-free home office environment
Must have a desk, chair, and basic home office setup
Personal high-speed internet required (Wi-Fi not permitted; must use a wired ethernet connection)
Minimum internet speed of 100 Mbps download and 20 Mbps upload
Must remain logged into the work system and available to answer calls during scheduled work hours

Compensation: $18.00 per hour

Benefits

Comprehensive benefits package includes health, dental, and vision insurance, company-paid life and disability coverage, 401(k) with employer match, paid time off after 90 days of employment, and ten paid company holidays.

Customer Service Representative - $18.00 per hour