Dewyskin is a growing digital marketing and customer engagement company that specializes in collecting and curating authentic video reviews for top-selling brands across platforms like Amazon, Shopfiy, Flipkart, and social media channels such as Instagram, Facebook, and YouTube Shorts. We partner with beauty, wellness, and lifestyle brands to enhance their online reputation and build trust through genuine customer feedback. By leveraging telecalling, influencer coordination, and video marketing strategies, we help businesses achieve higher visibility, engagement, and conversions. Our mission is to connect great products with authentic user experiences by amplifying real voices.

This is a full-time remote role for a Customer Success Specialist. The role involves managing customer interactions to ensure satisfaction and providing exceptional customer support. The daily tasks include addressing customer inquiries, resolving issues, monitoring feedback, analyzing customer data, and building meaningful relationships. The Specialist will play an integral part in enhancing customer experiences and ensuring long-term satisfaction.

Strong expertise in Customer Service, Customer Satisfaction, and Customer Support, with a customer-first mindset
Excellent verbal and written communication skills; proficiency in an additional language is an added advantage
Proficient analytical skills to interpret, evaluate, and effectively utilize customer data
Proactive problem-solving ability with a high level of attention to detail
Demonstrated capability to build positive relationships and engage effectively with diverse stakeholders
Familiarity with Excel tools and prior customer service experience is a compulsory
Bachelor’s degree or equivalent relevant professional experience preferred
Strong convincing and persuasion skills to enhance overall customer experience and drive positive outcomes

Customer Service Executive