As a Customer Service Representative living in the US, you will be the first point of contact virtually for our customers. Your main responsibility will be to provide excellent customer service and support, ensuring a positive experience for our clients. This is a full-time, permanent position with opportunities for growth and development within the company.

Key Responsibilities:

Serve as the primary point of contact for all customer inquiries through phone calls, emails, and online chats
Provide timely and accurate responses to customer inquiries, addressing any concerns or issues they may have
Collaborate with other departments to resolve complex customer issues and provide a seamless customer experience
Proactively identify opportunities to improve the customer experience and provide feedback to the appropriate teams
Maintain accurate and up-to-date customer records in our CRM system
Meet and exceed customer service targets and goals set by the company
Continuously strive to improve customer satisfaction and loyalty

Qualifications:

High school diploma or equivalent; post-secondary education in business or a related field is an asset
Minimum of 1 year of experience in customer service or similar position
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to multitask and prioritize in a fast-paced environment
Proficient in Microsoft Office and experience working with CRM systems

We Offer:

Competitive salary and benefits package
Opportunities for growth and development within the company
Ongoing training and support to enhance your skills and knowledge

Are you eligible to work in the US? Yes/No

Do you live in the US? Yes/No

Note: This is position is opened only to all US residents only.