Customer Service Agent / Survey

Customer Service Representative (Remote – Full Time)


📌 Resumes must be submitted in English only.


Company Overview


Best Servicers of America is a trusted provider of on-site service solutions, committed to enhancing brand image and customer satisfaction. We deliver accurate diagnostics, technical support, and follow-up service to ensure a superior customer experience. By aligning with our clients’ systems and expectations, we dispatch qualified service technicians to resolve issues efficiently and professionally.


Position Summary


We are hiring a Customer Service Representative for a full-time, remote role. This position is focused on providing outstanding support to our clients and ensuring a seamless service experience from beginning to end.


Key Responsibilities


  • Manage inbound service calls and customer inquiries
  • Provide accurate information and support throughout the service process
  • Resolve customer issues in a timely and professional manner
  • Maintain a positive, empathetic, and professional attitude with customers
  • Follow up with customers to ensure satisfaction
  • Use internal systems and software to document calls and track service tickets


Qualifications


  • Proven experience in a customer service or customer support role
  • Strong communication and interpersonal skills
  • Ability to remain calm and focused under pressure
  • High attention to detail and strong problem-solving abilities
  • Proficiency in English (reading, writing, and speaking)
  • Good organizational and time management skills
  • Experience using customer service software and CRM systems
  • High school diploma or equivalent required
Technical & Work Environment Requirements


  • Fast and reliable computer (minimum 8 GB RAM)
  • Headset with a microphone (no earbuds or AirPods)
  • High-speed internet (100 Mbps or faster)
  • Quiet work environment with no background noise
  • Two monitors/screens required for training (photos will be requested before the interview)
Work Schedule


  • Monday to Friday: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM
  • Eastern Standard Time (USA)
Compensation


  • $850 USD/month via direct deposit (paid on the 5th of each month)
  • Training/Probation Period (90 days): $700 USD/month


⚠️ This salary is non-negotiable. Please apply only if this compensation meets your expectations.

What We’re Looking For


We want individuals who are ready to grow with us long-term, bring a proactive attitude to the team, and are self-motivated to work independently from home.