Customer President

Company Description

REPOSSI is a Maison de Haute Joaillerie with a legacy spanning three generations, rooted in a family tradition of creative excellence. Under the artistic direction of Gaia Repossi since 2007, the brand has embraced a bold and modern approach inspired by contemporary architecture and sculpture. Known for its minimalist yet daring designs, REPOSSI’s iconic collections, such as Berbere, Antifer, and Serti sur Vide, are crafted to complement the wearer like a second skin. The Maison is celebrated for its artistry, innovation, and dedication to timeless elegance.

Role Description

We are seeking a full-time, remote Customer President to lead the customer engagement initiatives and shape the brand’s presence in the luxury jewelry industry. The role involves establishing global customer relationship strategies, overseeing customer satisfaction, analyzing market trends, and enhancing customer loyalty. The Customer President will liaise with internal teams to ensure the delivery of personalized experiences, act as the brand ambassador in key global markets, and contribute to strategic decision-making processes to align with REPOSSI’s creative mission.

Qualifications
  • Strategic Leadership: Deep expertise in customer relationship management, leadership, and strategic decision-making.
  • Customer Engagement: Strong skills in client relationship building, retention strategies, and brand promotion initiatives.
  • Marketing Expertise: Comprehensive understanding of luxury brand marketing, customer behavior analysis, and global market trends.
  • Communication Skills: Excellent verbal and written communication, presentation, and negotiation skills.
  • Industry Knowledge: Familiarity with the luxury jewelry market and a keen appreciation of REPOSSI's design ethos is a plus.
  • Educational Background: A degree in Business Management, Marketing, Luxury Brand Management, or a related field is preferred.
  • Highly organized, self-motivated, and able to thrive in a remote working environment while collaborating with interdisciplinary teams.
  • Proficiency in multiple languages is an asset, with an emphasis on French and English.