Community Manager

Role: Community Manager

Contract: Part-time Remote Contractor (15 hours weekly / 60 hours monthly)

Business Hours: Monday to Friday, flexible between 9 AM - 6 PM PST

Rate: $10 - $12 hourly / $600 - $720 monthly (Salary is negotiable based on experience and location)

Availability to Start: Immediately


Client's Profile

This US-based organization is dedicated to supporting Asian American female executives and entrepreneurs, fostering both genuine connection and empowerment. As the only organization specifically designed to uplift Asian American female leaders, it provides a space for leaders striving to break barriers, accomplished professionals seeking support, and trailblazers committed to giving back and uplifting others. Through a strong community and shared experiences, they help members navigate their leadership journeys with confidence.


What You'll Do

As the Community Manager, you will play a key role in cultivating engagement, managing communications, and enhancing the overall experience for our members. This position oversees CRM systems (HubSpot & TopBase) to ensure seamless member management, respond to inquiries, and create meaningful interactions. You will curate and manage community circles, lead new member onboarding and orientations, and organize high-impact virtual and in-person events. This role is essential in fostering a vibrant, supportive, and connected community. Your responsibilities will include:

  • Managing the CRM systems (HubSpot & TopBase), ensuring data integrity and efficient member management.
  • Handling all communications with members, responding to queries and support tickets promptly, and engaging proactively to build strong relationships.
  • Developing and refining community circles based on members' needs and interests to maximize engagement and value.
  • Overseeing the new member onboarding process, ensuring a smooth and positive experience.
  • Leading bi-monthly or monthly member orientations, welcoming new members, and integrating them into the community.
  • Organizing and executing high-engagement virtual events, including workshops, fireside chats, coffee chats, and support groups.
  • Planning, coordinating, and executing in-person events, such as happy hours and networking opportunities.
  • Developing and managing bi-annual peer coaching programs, facilitating connections and professional growth within the community.
  • Responding to all emails and messages within one business day, ensuring professional, timely, and proactive communication.
  • Maintaining a fully organized inbox, aiming for inbox zero at the end of each workday to support efficiency and timely follow-ups.


What You Should Have

MUST HAVES:

  • Minimum five years of experience in Community Management or other relevant fields.
  • At least two years of remote work experience with U.S.-based clients.
  • Excellent written and verbal English communication skills with a preference for a neutral North American accent.
  • Demonstrated ability to interact professionally and empathetically with community members, understanding their needs and providing responsive support.
  • Experience planning both virtual and in-person events.
  • Very organized, detail-oriented, and comfortable managing multiple priorities.
  • Outspoken and confident in leading discussions, confident in leading a group of strong, powerful Asian American women.
  • Strong writing and editing skills.
  • Tech-savvy and comfortable with digital tools.
  • Familiar with Canva or other essential photo editing tools.
  • Highly organized and able to manage multiple tasks efficiently.
  • High energy, a passion for interacting with people, and a commitment to caring for others.
  • Familiarity with Luma, HubSpot, Circle, Google Sheets, and Zapier would be a big plus!


Technology Specifications:

  • Minimum 80 Mbps Internet Speed
  • Windows 11 or MacOS 15 Sequoia
  • Minimum Intel i5 8th gen with 8GB RAM or Apple M1 chip with 8GB RAM
  • Webcam and Headset
  • Designated Office Space in your Home


NICE-TO-HAVES:

  • Experience with Female-focused Communities or Peer Coaching Programs.
  • Background in Community Growth Strategies.
  • Familiarity with managing IG & LinkedIn ads (scheduling, posting, and captions).


Who You Are

We are hoping you are someone who:


  • Is highly organized and detail-oriented.
  • Is confident, proactive, and a strong leader.
  • Communicates clearly and builds strong relationships.
  • Is personable, approachable, and engaging.
  • Is tech-savvy and comfortable with digital tools.