Collections Analyst I (Contractor)

Position: Collections Analyst I


Role Description

This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.

  • Location - Bengaluru, India (Hybrid)
  • Duration – 12 Months


Our Mission

At Palo Alto Networks®, everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.


Your Career

Palo Alto Networks is looking for a highly motivated Collections Analyst I in our Bangalore, India office who is excited to join a high growth Company. The ideal candidate must possess strong critical thinking and communication skills. This role is a key member of the Global Credit and Collections team within Palo Alto Networks. This person will be accountable for cash collections of a subset of the trade receivables portfolio and the relationship management with Palo Alto Networks’ external customers.


Your Impact

  • Full collections responsibility for an assigned portfolio of accounts.
  • Global coordination of processes across but not limited to Sales, Sales Ops, Order booking and other teams.
  • Establish excellent relationships with assigned customer portfolio to ensure payment compliance
  • Schedule and host conference calls with customers and support as needed.
  • Drive customer account reviews with management
  • Take actions to encourage timely payments
  • Resolution of discrepant invoices, reconciling and matching debits/credits
  • Partner cross-functionally with Accounts Receivable, Business Units, Sales, Tax and IT departments to resolve collection matters
  • Monitor accounts to identify past due balances
  • Ensure compliance with SOX 404 key controls

Your Experience

  • Bachelor's degree in Accounting or Finance or relative area experience, minimum 1 year in any role ( Credit & Collections Preferred )
  • Experience with SAP ERP
  • Good to have ERP experience
  • Strong reconciliation and analytical skills.
  • Business acumen that affords you proficiency in business writing and speaking.Excellent communication skills (written and oral)
  • Critical thinker with a risk-based approach mindset and strong problem-solving skills
  • Ability to build relationships across multiple functions and implement new processes
  • Strong organizational skills with the ability to manage competing priorities and execute with accuracy and efficiency
  • Intermediate to advanced Excel skills required
  • Proficiency in Google Suite a plus


Your Team

Our Credit & Collections team is a global team with personnel in the US and India. The team responds to external and internal requests daily. The ideal candidate has a keen eye for detail, high level of accuracy, resourceful, organizational and time management skills. We partner closely with Accounts Receivable, sales, order fulfillment, revenue, and other operational stakeholders to ensure timely customer payments. If you have a passion for customer service, want to enhance your collections experience, and seek to be part of a team that is solving challenging problems -this is it.


Our Commitment

We’re trailblazers who dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: We can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.