Clinical Coordinator (RN)

About Outro Health

Outro Health is the first virtual clinic dedicated to helping people safely and successfully taper off antidepressants. Our care model combines personalized taper plans, expert clinicians, and supportive technology to guide patients through one of the most overlooked transitions in mental healthcare.

We’re a fast-growing, patient-centered team committed to compassionate, evidence-informed care.


Role Overview

As a Clinical Coordinator (CC) at Outro, you’ll blend clinical RN responsibilities with operational support to keep care workflows running smoothly. You’ll play a key role in triaging patient messages, handling clinically appropriate tasks, and coordinating between patients, clinicians, and pharmacies to ensure a seamless experience. This is an excellent fit for an RN who thrives in a virtual care environment and enjoys structured, patient-facing operational work.


What You’ll Do

Clinical RN Support

  • Triage and resolve patient clinical questions within RN scope and established protocols
  • Provide clinical guidance and education through messaging
  • Identify risk concerns and surface cases to prescribing clinicians when appropriate
  • Maintain accurate, high-quality documentation to support continuity of care

Inbox & Workflow Support

  • Manage a significant portion of patient messaging in clinical queues
  • Prioritize and route messages to the appropriate team members
  • Flag urgent cases to ensure timely follow-up
  • Help maintain message turnaround times and consistent communication standards

Medication & Care Coordination

  • Assist with refill triage and medication-related clarifications
  • Support lab coordination, pharmacy follow-ups, and other clinical tasks
  • Collaborate with schedulers and clinical support to close communication loops efficiently
  • Follow internal SOPs to ensure safe, compliant workflows

Quality & Safety

  • Adhere to clinical protocols and documentation standards
  • Participate in periodic audits or reviews as needed
  • Support incident reporting and safety monitoring processes


What You’ll Bring

Must-Haves

  • Active, unrestricted RN license (compact preferred; CA preferred)
  • 2–3+ years of RN experience in outpatient, telehealth, or similar patient-facing settings
  • Strong clinical judgment, attention to detail, and reliability
  • Excellent written communication skills and comfort in a messaging-heavy environment
  • Ability to navigate digital tools and EHR systems with ease

Good-to-Haves

  • Experience in virtual care or mental health settings
  • Familiarity with task-based workflows and interdisciplinary communication
  • Exposure to documentation review or protocol-driven operations
  • Experience coordinating with pharmacies or supporting medication workflows

Tools You’ll Use

  • EHR (Elation + a proprietary interface)
  • Customer support tools (Elation)
  • Google Workspace
  • Slack

Compliance

  • Maintain active RN licensure and complete all required trainings
  • Uphold HIPAA/PHI standards and Outro’s clinical protocols
  • Follow all SOPs and participate in quality and safety processes