Business Analyst (Process)
About The Company
At Atlassian, we are dedicated to empowering teams worldwide through innovative software solutions that foster collaboration and productivity. As a global leader in enterprise software, we serve over 300,000 paying customers and partner with hundreds of sales and implementation partners to deliver value across diverse industries. Our culture is rooted in openness, inclusivity, and a passion for customer success. We believe that the collective contributions of our employees drive our continued growth and success. Operating as a distributed-first company, we offer flexibility in work location, enabling our team members to work from anywhere, whether in an office, from home, or a hybrid of both. Our commitment extends beyond technology, emphasizing a supportive environment that values diversity, learning, and innovation.
About The Role
The RevOps Business Process Analyst is an integral individual contributor role focused on supporting complex quote-to-cash (QTC) projects within our enterprise software environment. This position requires a strategic thinker with a proven track record in sales operations, sales technology, or customer support/success, particularly within high-growth, enterprise settings. The successful candidate will work closely with Sales stakeholders, including Customer Advocates and SMB Sales teams, to gather and prioritize requirements, identify process improvement opportunities, and support the delivery of our project portfolio in collaboration with IT and cross-functional teams. The role involves understanding end-to-end processes across various teams, including customer support, customer success, pre-sales, and post-sales, to optimize workflows and systems. Additionally, the analyst will partner with internal technology teams to implement system enhancements, create training materials, and ensure seamless project execution. This role offers a unique opportunity to influence operational efficiencies and contribute to the evolution of Atlassian’s sales and support capabilities.
Qualifications
At Atlassian, we are committed to creating an inclusive environment where all employees are valued and respected. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability. We believe that diverse perspectives and experiences drive innovation and success.
At Atlassian, we are dedicated to empowering teams worldwide through innovative software solutions that foster collaboration and productivity. As a global leader in enterprise software, we serve over 300,000 paying customers and partner with hundreds of sales and implementation partners to deliver value across diverse industries. Our culture is rooted in openness, inclusivity, and a passion for customer success. We believe that the collective contributions of our employees drive our continued growth and success. Operating as a distributed-first company, we offer flexibility in work location, enabling our team members to work from anywhere, whether in an office, from home, or a hybrid of both. Our commitment extends beyond technology, emphasizing a supportive environment that values diversity, learning, and innovation.
About The Role
The RevOps Business Process Analyst is an integral individual contributor role focused on supporting complex quote-to-cash (QTC) projects within our enterprise software environment. This position requires a strategic thinker with a proven track record in sales operations, sales technology, or customer support/success, particularly within high-growth, enterprise settings. The successful candidate will work closely with Sales stakeholders, including Customer Advocates and SMB Sales teams, to gather and prioritize requirements, identify process improvement opportunities, and support the delivery of our project portfolio in collaboration with IT and cross-functional teams. The role involves understanding end-to-end processes across various teams, including customer support, customer success, pre-sales, and post-sales, to optimize workflows and systems. Additionally, the analyst will partner with internal technology teams to implement system enhancements, create training materials, and ensure seamless project execution. This role offers a unique opportunity to influence operational efficiencies and contribute to the evolution of Atlassian’s sales and support capabilities.
Qualifications
- 3+ years of experience in Sales Operations, Sales Technology, or Customer Support/Success in an analyst role
- Experience working in a high-growth, enterprise software company
- Strong understanding of business processes, systems, and functional analysis
- Familiarity with AI/ML concepts and tools, with interest in applying them to sales or support workflows
- Proven ability to translate business needs into technical requirements and collaborate with data scientists/ML engineers
- Excellent analytical skills, with a metrics-guided approach to decision-making
- Exceptional organizational and time management skills with the ability to prioritize effectively
- Strong influencing and communication skills to collaborate across diverse teams
- Self-starter with adaptability and flexibility in fast-changing environments
- Experience with process reengineering techniques and system enhancements
- Study and understand the end-to-end processes employed by Customer Advocate and SMB Sales teams, including hybrid roles spanning support and sales functions
- Develop comprehensive knowledge of Atlassian’s business models and evolving product portfolio to support customer and partner engagement
- Collaborate with cross-functional teams including Sales, Technical Support, Channel, and Finance to gather and analyze requirements
- Identify operational pain points and opportunities for process improvement using reengineering techniques and system enhancements
- Partner with internal technology teams to support the development and deployment of new system capabilities that enhance efficiency and effectiveness
- Own the documentation of business requirements, including BRDs, process flows, wireframes, and decision matrices
- Manage defects and enhancement requests by working closely with technology teams and business stakeholders, ensuring timely resolution and communication
- Participate in user acceptance testing, smoke testing, and system implementation activities to ensure quality and alignment with business needs
- Create and deliver training and enablement content to facilitate smooth adoption of new processes and systems
- Comprehensive health and wellbeing resources
- Paid volunteer days to support community engagement
- Flexible work arrangements supporting work-life balance
- Competitive compensation packages aligned with market standards
- Opportunities for professional development and career growth
- Inclusive and collaborative company culture that values diversity
- Access to various perks and benefits designed to support your personal and family needs
At Atlassian, we are committed to creating an inclusive environment where all employees are valued and respected. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability. We believe that diverse perspectives and experiences drive innovation and success.