We are seeking a skilled Business Analyst to bridge the gap between IT and business stakeholders. This role offers the opportunity to work remotely while contributing to impactful projects in a collaborative environment.

Responsibilities

Gather and document business needs and functional requirements through collaboration with stakeholders.
Analyze large datasets and market trends to provide actionable insights for process improvement.
Evaluate current operational procedures to identify areas for optimization and recommend solutions.
Act as a liaison between technical teams and business units to ensure project goals are met.
Assist in project management and planning to ensure timely delivery of project milestones.

Skills

Expert level experience with telephony platforms such as Nice, Genesis, or Five9, including platform implementation.
Strong analytical and problem-solving abilities.
Excellent written and verbal communication skills.
Proficiency in data analysis tools such as SQL and Excel.
Experience in business process design and documentation.

Preferred Skills

Experience in IT project support and management.
Ability to work effectively in a remote or hybrid work setting.

We are committed to fostering a diverse and inclusive workplace where all individuals feel valued and empowered to contribute their unique perspectives.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.