Associate Conversation Designer (Interactive Voice Response)

Position Overview
Our healthcare client is advancing its digital ecosystem to better serve members at scale. This role is for someone early in their CXD career looking to learn more from a larger organization. They should be very hungry to be detail oriented. They will be working from existing design flows, making improvements/enhancements/optimizations. As a Conversation Designer - Optimizations, you will play a critical role in elevating the quality, efficiency, and reliability of existing IVR and chat experiences. This role focuses on optimization rather than net-new design, applying conversation design best practices with rigor and precision to improve how experiences perform in production.

This position is fully remote, through the end of 2026.

Key Responsibilities

Improve end to end IVR and chat experiences by identifying and closing quality and experience gaps
Increase efficiency within complex conversational flows to reduce friction, misrouting, and failure states
Strengthen consistency and reliability across experiences through disciplined application of conversation design principles
Enable successful engineering implementation by producing clear, accurate, and maintainable technical documentation
Support scalable, compliant, and member-centered conversational systems

Qualifications

2+ years of experience in conversation design, conversational UX, IVR, chatbots, or content design
Strong understanding of conversation design principles and how they apply to production systems
Exceptional attention to detail and comfort working within established standards
Ability to analyze existing experiences and identify opportunities for improvement
Experience creating clear, structured documentation for technical audiences
Comfort collaborating closely with engineers and senior designers

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including medical data.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

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Sammy Realon - Senior Solutions Delivery Recruiter

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.

This job was first posted by Creative Circle on 02/26/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

This job was posted on 02/26/2026 and is open for 60 days

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

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