Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world’s best talent. Founded by two Stanford University graduates, Persona works with the world’s fastest-growing technology startups. Our clients are funded by some of the world’s top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.

Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success.

We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.

Who’s building Persona?

We are a global team of passionate problem solvers who love to build new things and make our customers happy. Our team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement.

What we’re looking for:

The Account Manager will oversee client accounts, ensuring high levels of customer satisfaction and retention. This role involves managing client relationships, coordinating with internal teams, and identifying opportunities to grow the business within assigned accounts.

Responsibilities—what you'll do:

Client Relationship Management: Build and maintain strong, long-lasting client relationships, acting as the main point of contact.
Client Satisfaction: Ensure client satisfaction by understanding their needs, addressing their concerns, and providing tailored solutions.
Account Coordination: Coordinate with internal teams, including sales, marketing, and product development, to deliver consistent and high-quality service to clients.
Performance Monitoring: Track and report on account performance, including key metrics and KPIs, and provide actionable insights to improve results.
Issue Resolution: Proactively identify and resolve client issues and challenges, ensuring a positive client experience.
Contract Management: Oversee contract renewals, negotiations, and compliance with terms and conditions.
Market Analysis: Conduct market research to understand client industries, identify trends, and provide recommendations for service improvements.
Upselling and Cross-selling: Identify opportunities to upsell and cross-sell additional services to existing clients.
Reporting: Prepare regular reports on client status, account performance, and areas for improvement.

Requirements:

Bachelor's degree in Business, Marketing, or a related field
Minimum of 2-3 years experience in sales or a similar role
Strong problem-solving and conflict resolution abilities
Strong interpersonal and communication skills
Familiarity with CRM systems
Fully fluent in English
Skilled in the use of apps and technology
Ability to commit long-term and full-time
Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
This position is for serious, career-oriented candidates

Other qualities we look for:

Track record of success at work or in school
An ability to solve complex problems with minimal guidance
Experience in high performance work or school environments
Willingness to work hard and persevere
Intellectual curiosity and resourcefulness
Professionalism

What we offer:

Best salaries in the industry
Permanent ability to work from anywhere in the world
Opportunities for growth and advancement
A fast-paced and collaborative environment
Warm and friendly company culture
Full benefits

Benefits at Persona:

Health insurance
Unlimited paid time off (paid sick and vacation leaves)
Annual bonuses based on performance
Monthly tech allowance
Opportunity to be paid in your currency of choice
Others depending on seniority

This is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that’s okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.

In case you or any exceptional people you know are exploring other roles, our rapidly growing company is also looking for new team members with backgrounds in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, executive assistance, customer service, customer support, technical support, data management, video editing, sales, account management, marketing, and design.

Visit our website for more information: https://www.personatalent.com/

Account Manager (Work From Home)