Personal Injury Virtual Legal Assistant (REMOTE)
Company Description
The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts. We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.
Our core values center on service to our clients, our teammates, and our community, along with a strong commitment to faith, accountability, leadership, and continuous growth.
Job Description
As a Virtual Assistant, you will work remotely from home as an independent contractor.
Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule.
Responsibilities will vary by department and may include, but are not limited to:
Qualifications
Equipment Requirements:
Computer:
Webcam for daily meetings
The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts. We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.
Our core values center on service to our clients, our teammates, and our community, along with a strong commitment to faith, accountability, leadership, and continuous growth.
Job Description
As a Virtual Assistant, you will work remotely from home as an independent contractor.
Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule.
Responsibilities will vary by department and may include, but are not limited to:
- Answer, screen, and route incoming calls to the appropriate team member
- Take and relay messages or transfer calls to voicemail when staff are unavailable
- Log phone calls and upload documents into the online document management system
- Provide clerical support to office staff, including faxing, copying, and file organization
- Maintain regular communication with clients and respond to questions
- Obtain insurance coverage information in a timely manner
- Follow up on medical treatment and confirm continuity of care
- Request and obtain medical records and billing statements from providers
- Communicate with insurance companies regarding treatment status and update adjuster information in the system
- Perform additional administrative and case-related duties as assigned
Qualifications
- Fluent in both English and Spanish (spoken and written)
- Willingness to work overtime as needed
- Strong written and verbal communication skills
- Resourceful and proactive in resolving issues
- Self-motivated with the ability to multitask
- Able to work independently with minimal supervision
Equipment Requirements:
Computer:
- Windows:
- Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores
- 16 GB RAM
- 256 GB SSD
- Mac:
- macOS 11 (Big Sur+), Apple M1 or Intel i5
- 8 GB RAM
- 256 GB SSD
- Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
- Internet Speed:
- 30 Mbps download
- 15 Mbps upload
- Latency (Ping): Under 100ms
Webcam for daily meetings